Member Experience Trainer - Academy Path to PT

Third Space; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Third Space in London is seeking a proactive Trainer to engage with members, provide informed guidance, and uphold our premium member experience. This role focuses on service delivery rather than personal training, with a structured six-to-twelve month Academy path to develop PT skills.

Ideal candidates are confident communicators capable of handling difficult conversations, addressing feedback, and thriving in a fast-paced club environment with early start and weekend shifts.

Qualifications

• Strong communication skills and a natural flair for going above and beyond member expectations.
• Serve as a customer service liaison between members and management.
• Self-driven with a positive attitude focused on providing a first-class member experience.

Responsibilities

• Offer professional advice and support to club members.
• Build strong rapports with members and handle feedback constructively.
• Upload gym floor experience in line with brand standards.

Skills

Strong communication

Customer service liaison

Self-driven

First Aid knowledge

Education

Level 3 Personal Trainer qualification / degree in Sport & Exercise

Job description

Third Space in London is seeking a proactive Trainer to engage with members, provide informed guidance, and uphold our premium member experience. This role focuses on service delivery rather than personal training, with a structured six-to-twelve month Academy path to develop PT skills.

Ideal candidates are confident communicators capable of handling difficult conversations, addressing feedback, and thriving in a fast-paced club environment with early start and weekend shifts.