Member Experience Manager – Retention & Engagement

Bannatyne; Milton Keynes; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

FREE membership to our premium Health 

50% discount in cafe bar

30% discount on Grenade products

30% discount on spa treatments and 20%

Up to 50% discounted overnight stays

Benefits hub access

Refer a friend incentive scheme

Employee Assistance Programme

Job summary

Bannatyne is seeking a Member Xperience Manager in Milton Keynes to lead member engagement and retention. You will be the first point of contact for members and leads, representing the Bannatyne brand ethos, and driving the return of members through planned campaigns and social channels.

You will monitor member activity, update databases, assist with debt recovery, and support events and the Start Smart journey for new members, ensuring a high-quality experience.

Responsibilities

• First point of contact for existing and potential members.
• Assist with building relationships in the club and promote the Bannatyne brand.
• Manage membership databases and train team members on club tours.

Job description

Bannatyne is seeking a Member Xperience Manager in Milton Keynes to lead member engagement and retention. You will be the first point of contact for members and leads, representing the Bannatyne brand ethos, and driving the return of members through planned campaigns and social channels.

You will monitor member activity, update databases, assist with debt recovery, and support events and the Start Smart journey for new members, ensuring a high-quality experience.