Member Engagement Executive

WMJobs; Birmingham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Local Government Pension Scheme

28 days annual leave

EV car benefit scheme

Healthcare plans

Discounted gym membership

Job summary

WMCA is seeking a Member Engagement Executive to join our fast-paced team in Birmingham. You’ll support briefing and engagement with senior councillors and executives, coordinate political engagement, and help strengthen relationships across authorities.

You will analyse stakeholder feedback, manage communications, and ensure consistency with WMCA branding. This role requires strong organisational skills and discretion in a public-sector context.

Qualifications

• Experience engaging with diverse stakeholders in a political/public sector setting.
• Strong communication, presentation and written briefing skills.
• Ability to analyse stakeholder feedback and present insights clearly.
• Discretion and confidentiality when handling sensitive information.

Responsibilities

• Support briefing and engagement for Constituent Authority Leaders and Chief Executives.
• Coordinate political engagement related to WMCA Board decisions and priorities.
• Support relationship management through the Near Neighbours programme and partner authorities.
• Build relationships with councillors and act as an WMCA ambassador for collaboration and engagement.
• Collaborate with WMCA teams to collate information and coordinate responses to councillors and external stakeholders.
• Coordinate member communications, briefings, visits and engagement activity.
• Lead member-facing communications, including the monthly Members’ Round-Up.
• Organise all-councillor webinars and briefings; support induction and training activities.
• Prepare briefing materials for senior leaders ahead of local authority engagements.
• Use CRM and PowerBI for accurate records, analysis and continuous improvement.
• Evaluate engagement performance and feed feedback into strategy and service design.
• Ensure consistency of tone and branding across communications.

Skills

Stakeholder management

Communication

Coordination

Discretion & confidentiality

Organisational skills

Education

Degree-level education or equivalent experience

Tools

CRM

PowerBI

Job description

West Midlands Combined Authority (WMCA),

As a Member Engagement Executive, you'll join a pioneering team that is helping redefine how elected members engage with one of the most ambitious Combined Authorities in the country. The Member Engagement Team is widely recognised for its innovative approach, working at the forefront of local government to ensure that the work of the West Midlands Combined Authority is accessible, engaging and relevant to councillors across the region. From major transport reforms and housing initiatives to economic growth, skills and investment programmes, you'll help bridge the gap between complex policy and the people elected to represent local communities.

There has never been a more exciting time to join a Combined Authority. With Government's commitment to go further and faster on devolution, Combined Authorities are taking on new powers, responsibilities and opportunities that are reshaping places and transforming public services. As a result, our work sits at the heart of some of the most significant political and policy developments in the country.

No two days are the same. One day you might be supporting engagement on a major strategic programme, the next helping deliver a regional event, analysing engagement data, coordinating a member visit, or working alongside officers and senior leaders to strengthen relationships with local authorities. You'll gain exposure to high-profile projects, senior stakeholders and complex political environments, all while helping ensure elected members have the information, insight and support they need to play their part in shaping the future of the West Midlands.

We're looking for someone who thrives in a fast-paced environment, enjoys variety, embraces change and is motivated by making a real impact. If you're politically aware, highly organised, naturally curious and excited by the opportunity to work at the centre of regional decision-making during a period of unprecedented change, we'd love to hear from you.

What You’ll Be Doing.

• Support the delivery of a joined-up approach to briefing and engaging Constituent Authority Leaders and Chief Executives.
• Help coordinate political engagement linked to WMCA Board decisions, mayoral priorities and regional priorities.
• Support relationship management through the Near Neighbours programme, helping develop and maintain partnerships with neighbouring authorities.
• Build and maintain good relationships with councillors, acting as an ambassador for WMCA and supporting a culture of collaboration and engagement.
• Work with teams across WMCA to collate information and coordinate responses to councillors and external stakeholders.
• Coordinate member communications, briefings, visits and engagement activity.
• Lead the coordination and delivery of member-facing communications, including the monthly Members’ Round-Up.
• Work with teams to identify and organise all-councillor webinars and briefings.
• Support the delivery of member induction, development and training activity.
• Collate briefing material to ensure senior leaders are appropriately prepared before local authority engagements and meetings.
• Use CRM, PowerBI and other tools to support accurate records, analysis and continuous improvement.
• Support the evaluation of engagement performance and feed member feedback into organisational strategy, projects and service design.
• Ensure consistency and clarity across all member-facing communications, aligning tone and messaging with WMCA’s values and branding.

What’s Essential.

• Experience working with and meeting the needs of a variety of stakeholders.
• Experience working in a political environment, with the ability to demonstrate discretion and confidentiality when required.
• Strong communication and coordination skills, with the ability to gather information and present it clearly, professionally and engagingly.
• Strong attention to detail and the ability to extract actionable insights from stakeholder data and feedback.
• Ability to build collaborative, trusting and productive relationships.
• Highly organised, able to prioritise, handle change and work effectively under pressure.
• Degree-level education or equivalent experience.

For a full list of duties and criteria, please view the job description attached to this advert.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office (Monday is a set day in the office for the team).

There will be a requirement to travel across the region as and when required.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([e-mail]).

Salary And Benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

• Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative - We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Attached documents

Member Engagement Executive - JD.pdf