Meeting & Events Operations Manager

Peoplebank; Glasgow; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Worldwide discounts

Hotel discounts

28 days holiday

Benefits portal discounts

Employee assistance

Wagestream access

Stayover after 1 year

Referral bonus

Free meals on shift

Service awards

Job summary

Radisson Blu Hotel Glasgow is seeking a proactive Meetings & Events Operations Manager to oversee the day-to-day conference and banqueting operations, ensuring events are delivered to the highest standards.

You will lead the events team, manage setup, liaise with sales, ensure health and safety compliance, budgeting, and guest service excellence, with ample training and progression opportunities in a growing hospitality group.

Qualifications

• Proven experience in conference and banqueting operations or a similar hospitality management role.
• Strong ability to train, motivate, and manage a team effectively.
• Excellent organizational and problem-solving abilities with a hands-on approach.
• Ability to oversee multiple events simultaneously in a fast-paced environment.
• Strong guest service skills with a passion for delivering memorable experiences.
• Good financial awareness, with the ability to manage budgets and control costs.

Responsibilities

• Leading the day-to-day operations of the conference and banqueting department to ensure efficient event execution.
• Managing event setup, breakdown, and service delivery to meet client expectations and hotel standards.
• Working closely with sales and events teams to understand event requirements and ensure seamless coordination.
• Supervising and training the conference and banqueting team, fostering a high-performance culture.
• Maintaining high standards of cleanliness, presentation, and service across all event spaces.
• Ensuring compliance with health and safety regulations, food hygiene standards, and licensing laws.
• Managing stock, equipment, and inventory for event materials.

Skills

Conference & banqueting operations

Team leadership

Organizational skills

Problem solving

Guest service excellence

Budgeting & cost control

Food & beverage service knowledge

Health & safety compliance

Job description

Salary: £39769.60 per annum
Job Type: Permanent
Hours: Full-time
Town: Glasgow

The iconic Radisson Blu Hotel, Glasgow offers easy access to all of the city's major transport links, famous shopping destinations, the Scottish Exhibition, and Conference Centre and the SSE Hydro. It\'s the perfect choice for urban adventure-seekers and for those looking for a relaxing weekend close to the Scottish outdoors.

We are looking for a proactive, detail-oriented, and operationally focused Meeting & EventsOperations Manager to oversee the seamless execution of events. In this role, you will be responsible for managing the day-to-day operations of the conference and banqueting department, ensuring that all events are delivered to the highest standards of service and efficiency.

What we offer

• Worldwide employee discounts at Radisson Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As a Meetings & EventsOperations Manager, you will be responsible for overseeing all aspects of event operations, ensuring that everything runs smoothly and that guest expectations are consistently exceeded.

Responsibilities will include but are not limited to:

• Leading the day-to-day operations of the conference and banqueting department to ensure efficient and high-quality event execution
• Managing event setup, breakdown, and service delivery to ensure all events meet client expectations and hotel standards
• Working closely with the sales and events teams to understand event requirements and ensure seamless coordination
• Supervising and training the conference and banqueting team, fostering a high-performance and service-focused culture
• Monitoring and maintaining high standards of cleanliness, presentation, and service throughout all event spaces
• Ensuring compliance with health and safety regulations, food hygiene standards, and licensing laws
• Managing stock, equipment, and inventory to ensure all event materials are readily available

The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

The core skills and experience required to succeed:

• Proven experience in conference and banqueting operations or a similar hospitality management role
• Strong ability to train, motivate, and manage a team effectively
• Excellent organizational and problem-solving abilities, with a hands-on and proactive approach
• Ability to oversee multiple events simultaneously in a fast-paced environment
• Strong guest service skills with a passion for delivering memorable experiences
• Good financial awareness, with the ability to manage budgets and control costs efficiently
• Knowledge of food and beverage service, event logistics, and health and safety regulations

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel Glasgow

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels\' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.