Meeting and Events Sales Office Manager

Moor Hall Hotel & Spa; Sutton Coldfield; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Hotel & spa discounts

50% restaurant discount

Discounts on events

Employee assistance programme

Reward and recognition schemes

Length of service awards

Annual leave increases

Christmas gifts

Job summary

Moor Hall Hotel & Spa is seeking a dynamic Meetings & Events Sales leader to motivate and coach a high‑performing team, securing revenue through effective enquiry handling and relationship management.

You will drive conversions, oversee the end-to-end sales process, and collaborate with Operations, F&B and Finance to deliver flawless events and an outstanding guest experience.

Qualifications

• Experience in Meetings & Events Sales, Hospitality Sales, Venue Sales or Hotel Sales Management.
• Proven ability to lead, coach and develop a successful team.
• Open, creative mindset to identify opportunities and drive revenue.
• Track record of achieving sales targets and revenue growth.
• Strong commercial awareness and negotiation skills.
• Experience managing enquiry pipelines and conversion performance.
• Outstanding communication and relationship-building abilities.
• Proactive, organised and solutions-focused approach.

Responsibilities

• Motivate, coach and develop the Meetings & Events Sales team to reach potential.
• Create a positive, high-performing team culture and exceptional service at every client touchpoint.
• Oversee enquiry-to-contract process and maximise every opportunity.
• Drive conversion, revenue and upselling to meet targets.
• Monitor enquiry pipelines and identify growth opportunities.
• Develop relationships with corporate clients, agencies and event organisers.
• Deliver personalised service that exceeds client expectations.
• Act as an ambassador for the venue and showcase offerings.
• Collaborate with Operations, F&B and Finance for seamless events.
• Review and improve processes to enhance efficiency and guest experience.
• Ensure every event starts with a great client journey from the first enquiry.

Skills

Sales leadership

Team coaching

Hospitality sales

Negotiation

Relationship building

Commercial awareness

Opportunity identification

Customer service

Job description

What You’ll Be Doing

Leading & Inspiring Your Team

• Motivate, coach and develop the Meetings & Events Sales team to achieve their full potential.
• Create a positive, supportive and high-performing team culture.
• Lead by example, delivering exceptional customer service at every stage of the client journey.

Driving Commercial Success

• Oversee the full enquiry-to-contract process, ensuring every opportunity is maximised.
• Drive conversion, revenue and upselling strategies to achieve monthly and annual targets.
• Monitor enquiry pipelines and performance, identifying opportunities for growth.

Building Lasting Relationships

• Develop strong relationships with corporate clients, agencies, event organisers and key stakeholders.
• Deliver a personalised and professional service that exceeds client expectations.
• Act as an ambassador for the venue, showcasing everything we have to offer.
• Work closely with Operations, Food & Beverage and Finance teams to ensure seamless event delivery.
• Continuously review and improve processes to enhance both efficiency and the guest experience.
• Ensure every event begins with a great customer journey from the very first enquiry.

What We’re Looking For

You’ll ideally have:

• Previous experience in Meetings & Events Sales, Hospitality Sales, Venue Sales or Hotel Sales Management.
• Experience leading, coaching and developing a successful team.
• An open, creative mindset with the ability to identify new opportunities, generate fresh ideas, and drive innovative approaches that enhance the guest experience and grow revenue.
• A proven track record of achieving sales targets and delivering revenue growth.
• Strong commercial awareness and confident negotiation skills.
• Experience managing enquiry pipelines and conversion performance.
• Outstanding communication and relationship-building abilities.
• A proactive, organised and solutions-focused approach.
• The confidence to make informed commercial decisions and take ownership of results.

What We Offer

We believe our people are at the heart of everything we do, and we’re committed to creating a workplace where you can thrive.

• Competitive salary, based on experience.
• Hotel and spa discounts.
• 50% discount in our restaurants.
• Discounts on our special events.
• 24/7 Employee Assistance Programme supporting your mental, physical and financial wellbeing.
• Company reward and recognition schemes.
• Length of service awards.
• Annual leave entitlement that increases with service.
• Christmas gifts and seasonal recognition.