Medico-Legal Case Coordinator - Fixed-Term

Securitas UK; Birmingham; On-site; GBP 29,000 - 36,000; Full time

Job summary

NRC Operations is seeking a Senior Case Worker to coordinate medico-legal cases, manage expert input and ensure timely reports. You will support progression, monitor timelines and maintain strong relationships with internal teams and medical experts.

The role focuses on accuracy, collaboration and efficient processes, with opportunity to contribute to smarter workflows, automation and continuous improvement across case management systems.

Qualifications

• Experience in operations, case management, administration, or medico-legal support.
• Ability to manage multiple priorities and meet deadlines.
• Strong written communication and professional updates to experts/clients.

Responsibilities

• Coordinate case progression from allocation through report delivery and maintain momentum.
• Liaise with clinicians, experts, and specialists to support timely reports.
• Monitor report timelines, chase next steps, and resolve issues early.
• Maintain accurate trackers, update case status, and identify bottlenecks.
• Draft clear, professional updates for experts, colleagues and clients.

Skills

Case coordination

Report management

Stakeholder liaison

Data accuracy

Systems confidence

Diary coordination

Risk awareness

Documentation control

Medico-legal exposure

Continuous improvement

Tools

Case management systems

Outlook

Excel/trackers

Job description

NRC Operations is seeking a Senior Case Worker to coordinate medico-legal cases, manage expert input and ensure timely reports. You will support progression, monitor timelines and maintain strong relationships with internal teams and medical experts.

The role focuses on accuracy, collaboration and efficient processes, with opportunity to contribute to smarter workflows, automation and continuous improvement across case management systems.