Case Manager

The Graduate Project; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Competitive pay rate

Valuable experience in the regulatory sector

Job summary

A leading professional regulator is seeking a Case Manager to join their Fitness to Practise team on an ongoing temporary basis. You will manage a caseload of investigations, ensuring adherence to regulatory requirements while gathering and assessing evidence. Ideal candidates will have case management experience and strong analytical skills. This role offers a hybrid working model along with competitive pay in a supportive environment.

Qualifications

• Previous experience in case management or investigations.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of FtP cases from assessment to resolution.
• Gather, analyse, and assess evidence for decision-making.
• Draft clear correspondence and case summaries.

Skills

Case management experience

Analytical skills

Communication skills

Organisational skills

Job description

Overview

Our client, a leading professional regulator, is seeking a Case Manager to join their Fitness to Practise (FtP) team on an ongoing temporary basis. This is an excellent opportunity to play a key role in protecting the public and maintaining professional standards within a respected organisation.

As a Case Manager, you will manage a caseload of Fitness to Practise investigations, ensuring each case is progressed efficiently, fairly, and in line with regulatory requirements.

Key Responsibilities

• Manage a portfolio of FtP cases from initial assessment through to resolution.
• Gather, analyse, and assess evidence to support decision-making.
• Liaise with complainants, registrants, witnesses, and legal professionals.
• Draft clear, accurate correspondence, reports, and case summaries.
• Monitor and progress cases in line with agreed timescales and regulatory standards.
• Contribute to the continuous improvement of case management processes.

Person Specification

• Previous experience of case management, investigations, or regulatory processes.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Strong organisational skills and attention to detail.
• Ability to handle sensitive information with discretion.
• Experience in a regulator, membership body, or public sector organisation.
• Understanding of Fitness to Practise or complaints handling procedures.

What’s on Offer

• An ongoing temporary position with a respected regulator.
• Hybrid working – 1–2 days per week in the office.
• Competitive pay rate.
• Valuable experience in the regulatory sector.
• Supportive and collaborative team environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Legal

Industries

• Public Health