Medicines Team Assistant

NHS Jobs; West of England; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

NHS Jobs in the United Kingdom is seeking a Medicines Management Team post-holder to process medication requests and queries within a multidisciplinary team. You will work to ensure safe, efficient and effective pharmaceutical services in primary care.

Key duties include coordinating workload with the Medicines Team Manager, handling repeat prescriptions, learning electronic prescribing systems, and supporting clinicians with reviews and monitoring.

Responsabilités

• Liaise with Medicines Team Manager to organise workload.
• Review and process repeat prescription requests following protocols.
• Develop knowledge of the practice's electronic prescribing systems.
• Address medicine queries from patients, pharmacists and care homes.
• Add new medicines from discharge summaries and clinic letters.
• Issue prescriptions for blister packs, dosette boxes and appliances.
• Support clinicians with medication reviews, blood tests and blood pressure monitoring.
• Plan, coordinate and monitor team activities to ensure efficient patient services.
• Contribute to new policies and procedures to improve practice organisation.
• Maintain accurate documentation and ensure confidentiality.
• Liaise with staff and external agencies involved in patient care.
• Promote effective team communication within the Primary Healthcare Team.
• Collect data, prepare reports and assist with relevant research.
• Utilise IT to support practice activity and improve efficiency.
• Ensure compliance with GDPR, Caldicott, FoIA and NHS/CCG requirements.
• Assist in planning targets like QOF, Enhanced Services and CQC.

Description du poste

Main Duties and Responsibilities of the post

The post-holder will work within the multidisciplinary Medicines Management Team to process medication requests and queries in a safe, efficient and effective way.

A) Core Responsibilities

• Liaising with the Medicines Team Manager concerning organisation of work
• Reviewing and processing repeat prescription requests, closely following protocols
• Developing a sound knowledge of the electronic prescribing services for the practice
• Dealing appropriately with medicine queries from patients/pharmacists/care homes
• Responsible for adding new medicines from discharge summaries and outpatient clinic letters
• Issuing prescriptions for blister packs, dossette boxes, appliance items
• Supporting the clinical prescribers in the organisation of medication reviews, blood test monitoring, blood pressure recording etc

B) Practice Organisation

• To ensure a high standard of practice and care at, all times:
• The involvement in planning, co-ordinating and monitoring of team activities to ensure efficient services to patients and support to clinical staff
• Participation in the development and implementation of new policies, procedures and protocols to improve practice organisation and the provision of services to patients
• Ensuring high levels of attention to detail and accuracy with regards to completion of all necessary documentation associated with the role
• Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality
• Working cooperatively within teams and respect the skills, expertise and contributions of your colleagues
• Implementing effective communication and co-operation between doctors, staff and other members of the Primary Healthcare Team
• The collection of data, preparation of reports and undertaking research as required
• The efficient use and progressive development of IT to maximise its potential and support in practice activity
• Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented
• Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission (CQC) etc
• In addition, we would expect that:
• You deliver care based on the best available evidence or best practice
• You keep your skills and knowledge up-to-date by taking part in appropriate learning activities that maintain and develop your competence and performance
• You demonstrate a personal and professional commitment to equality and diversity

C) Relations with Patients

• To assist in the management of relations with patients including:
• Ensuring an excellent patient experience including outstanding customer service, clear and concise information and education
• Ensuring that prescription requests and enquiries from patients are dealt with efficiently and effectively and in a timely manner
• Ensuring enquiries and complaints from patients are dealt with efficiently and effectively and in a timely manner
• Planning, development and implementation of systems and procedures for patient advice and information