Medicines Counter Assistant | University Hospitals of Leicester NHS Trust

University Hospitals of Leicester; Leicester; On-site; GBP 28,000 - 32,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is recruiting a Medicines Counter Assistant to support the supervised dispensing and sale of medicines, advise patients on medicines and health matters, and ensure smooth cash handling and stock control in a hospital retail setting.

The role involves processing prescriptions, providing patient guidance, handling OTC sales, ordering stock, and maintaining clean, well-presented retail areas. Training will be provided under the Responsible Pharmacist.

Qualifications

• Prescription & Patient Management: Process prescriptions efficiently while liaising with patients, representatives, and hospital staff.
• Point of Sale & Counselling: Handle cash and electronic transactions; provide patient counselling under supervision.
• Over-the-Counter (OTC) Sales: Guide customers on symptoms and products; complete Medicines Counter Assistant training.
• Stock & Retail Operations: Manage cash operations; order goods; monitor stock and shelf life.
• Merchandising: Keep retail space tidy, correctly priced, and professional.

Job description

Medicines Counter Assistant | University Hospitals of Leicester NHS Trust

Working under the supervision of the Responsible pharmacist, carry out the day to day activitiesconnected with sale & supply, ordering and receipt of medicines and products for retail sale.

Provide advice to patients on the use of medicines and on general health and lifestyle matters withinown capability.

Receive and give out completed prescriptions under the guidance of the Responsible pharmacist,providing feedback on information provided or requested by patients.

Key Responsibilities:

• Prescription & Patient Management:Process prescriptions efficiently while liaising professionally with patients, representatives, and hospital staff face-to-face, via phone, or electronically. Gather essential data for safe dispensing and work strictly within your defined competence, escalating queries to the pharmacy team according to SOPs.


• Point of Sale & Counselling:Securely handle cash and electronic transactions, verifying fee exemptions. Issue dispensed medications and offer accurate patient counselling under the direct supervision of the Responsible Pharmacist. Immediately report potential issues like drug interactions, compliance barriers, or safety concerns. Maintain clear transactional records and file prescriptions correctly.


• Over-the-Counter (OTC) Sales:Guide customers on symptoms and products safely. Complete a recognised Medicines Counter Assistant training course to maintain current retail and OTC knowledge. Make appropriate clinical referrals to the Pharmacist when required.


• Stock & Retail Operations:Manage cash operations and cashing up accurately. Order retail goods and optimise stock management by conducting regular date checks. Review demand trends to maintain balanced stock, identifying and reporting short shelf-life or slow-moving items to the manager.


• Merchandising:Ensure the retail space remains tidy, priced accurately, and professional.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• Patient safety in all we do

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,


• we are proud,


• we are inclusive,


• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Key Responsibilities:

• Prescription & Patient Management:Process prescriptions efficiently while liaising professionally with patients, representatives, and hospital staff face-to-face, via phone, or electronically. Gather essential data for safe dispensing and work strictly within your defined competence, escalating queries to the pharmacy team according to SOPs.


• Point of Sale & Counselling:Securely handle cash and electronic transactions, verifying fee exemptions. Issue dispensed medications and offer accurate patient counselling under the direct supervision of the Responsible Pharmacist. Immediately report potential issues like drug interactions, compliance barriers, or safety concerns. Maintain clear transactional records and file prescriptions correctly.


• Over-the-Counter (OTC) Sales:Guide customers on symptoms and products safely. Complete a recognised Medicines Counter Assistant training course to maintain current retail and OTC knowledge. Make appropriate clinical referrals to the Pharmacist when required.


• Stock & Retail Operations:Manage cash operations and cashing up accurately. Order retail goods and optimise stock management by conducting regular date checks. Review demand trends to maintain balanced stock, identifying and reporting short shelf-life or slow-moving items to the manager.


• Merchandising:Ensure the retail space remains tidy, priced accurately, and professional.

This advert closes on Thursday 12 Nov 2026