Medical Underwriter

TN United Kingdom; Glasgow; Hybrid; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking compassionate Medical Underwriters to join their dynamic team. In this role, you will ensure customers receive fair underwriting decisions while providing exceptional service. Your analytical mindset and attention to detail will be crucial as you manage a case pipeline, balancing cost and risk for optimal outcomes. This position offers a rewarding environment with a commitment to inclusivity and employee well-being, including generous leave and a strong pension scheme. Join a team where your contributions will make a real difference in people's lives.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer-matching pension scheme

Private medical insurance

Qualifications

• Experience in medical underwriting including critical illness and income protection.
• Strong understanding of medical terminology and ability to interpret complex information.

Responsibilities

• Manage case pipeline from application to offer, ensuring accurate decisions.
• Support customer service strategy with robust medical underwriting decisions.

Skills

Medical Underwriting

Analytical Skills

Communication Skills

Attention to Detail

Customer Service

Job description

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Location: Edinburgh, Glasgow or Homebased

Closing date: 15th August 2024

We have multiple opportunities for Medical Underwriters to join our team! As part of the Royal London Underwriting team, you will be responsible for ensuring our customers receive accurate and fair underwriting decisions with market-leading customer service from the most helpful and trusted customer service teams in the industry.

The Medical Underwriting team manages our customers at the start of their journey, ensuring their policy is correctly set up. This means that when they are most vulnerable, they have all they need to make a claim.

We seek individuals who are customer-focused, compassionate, good communicators, and open to continuous learning and change. You will have a strong attention to detail, an analytical mindset, and trust your decision-making abilities. Collaboration with peers to share knowledge, best practices, and ensure optimal case risk assessment is essential to make the best decisions for our customers.

About the role

• Manage and own a case pipeline from application to offer, making accurate decisions while balancing cost and risk to improve customer outcomes and experience.
• Support the Group Customer Service strategy by ensuring robust and accurate medical underwriting decisions are appropriate to the commercial risk and within personal underwriting authority levels.
• Deliver effective customer service within the consumer duty framework.
• Act as a technical reference point, providing medical underwriting guidance internally and externally.

About you

• Proven experience in medical underwriting, including critical illness, death, and income protection within the UK market.
• Sound knowledge of and experience in the Protection Market.
• Ability to research, analyze, and interpret complex information.
• Strong understanding of medical terminology and the ability to interpret medical information.
• Excellent written and verbal communication skills.
• Highly analytical mindset.

About Royal London

We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services.

Our commitment to our colleagues is that we work in an inclusive, responsible, enjoyable, and fulfilling environment. This is underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.

We pride ourselves on rewarding employees with great workplace benefits such as 28 days of annual leave plus bank holidays, up to 14% employer-matching pension scheme, and private medical insurance. See all our benefits here -

Inclusion, diversity, and belonging

We’re an employer that celebrates and values different backgrounds and cultures. Our diverse team and perspectives provide a range of skills that are recognized and respected, regardless of background.