Medical Support Secretary

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 22,000 - 25,000; Full time

Job summary

The University Hospitals of North Midlands NHS Trust is seeking a dynamic Medical Secretary to join their Oncology secretarial department. This role involves supporting the Medical Secretarial Team, managing waiting lists, and enhancing patient communication. Ideal candidates will possess clerical experience and excellent communication skills, and they will be adaptable to a fast-paced environment while receiving full training to excel in their roles.

Benefits

Development opportunities

Commitment to diversity and inclusion

Qualifications

• Clerical experience in the NHS preferred.
• Excellent communication skills required.
• Ability to prioritize workload and work in a busy environment.

Responsibilities

• Support the Medical Secretarial Team with administrative services.
• Manage inpatient and outpatient waiting lists according to the Patient Access Policy.
• Communicate appointment information to patients and answer queries.

Skills

Communication

Organizational skills

Adaptability

Initiative

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply; however, UHNM will be unable to offer sponsorship at the end of your visa. Applicants must also have at least six months remaining on their graduate visa at the start of employment for training and operational reasons.

Are you looking for a new challenge? Are you eager to work in a fast-paced team? If yes, then this role could be for you! An exciting opportunity has arisen within our Oncology secretarial department. We are seeking a dynamic individual to support the Medical Secretarial Team in delivering comprehensive administrative services, outlining new and efficient processes, and managing inpatient and outpatient waiting lists in accordance with the Patient Access Policy. The role involves communicating appointment and admission information to patients and carers, answering queries both verbally and in writing, typing correspondence within performance targets, and supporting the delivery of NHS targets.

This position is ideal for anyone with clerical experience in the NHS, though full training will be provided to the successful candidate.

The ideal candidate will need to:

• Be resilient and adaptable to changing goals
• Be confident and capable
• Have excellent communication skills
• Be organised
• Prioritise workload effectively
• Use initiative
• Be prepared to work in a busy and challenging environment

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people across two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We are proud to be the specialist centre for major trauma for the North Midlands and North Wales. We offer a wide range of development opportunities to help staff reach their potential.

We are committed to diversity and inclusion, providing equal opportunities for career development in a fair and transparent manner. We value and respect all staff and foster a culture of inclusion. We believe investing in our staff directly impacts the quality of care we provide.

For further details or informal visits, please contact:

• Name: Roxy Buckingham
• Job Title: Operational Services Manager
• Email: [e-mail]
• Telephone: [phone]

Application contact:

• Name: Megan Nind
• Position: Band 4 Medical Secretary
• Email: [e-mail]