Medical Secretary - General Surgery

Cardiff and Vale University Health Board; Bath; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Staff wellbeing

RUH staff benefits

Job summary

Cardiff and Vale University Health Board in Bath is seeking a proactive Medical Secretary to join the General Surgery Department. The role provides comprehensive administrative support, manages RTT referrals, patient correspondence and appointment coordination with accuracy and speed.

You will work within a multidisciplinary team, handling calls, typing letters and maintaining patient records to support safe, timely patient care in a fast-paced NHS setting.

Qualifications

• Typing ability and attention to detail are essential.
• Proficient in Microsoft Office and databases.

Responsibilities

• Provide a complete medical administrative service including RTT referrals and patient correspondence.
• Work as part of a multidisciplinary team to ensure the admin service runs smoothly and safely.
• Answer telephone enquiries, relay messages, and prioritise issues with good judgement.
• Manage incoming correspondence via email from patients, GPs and other departments.
• Ensure clinician correspondence is typed, edited and sent promptly, and track diagnostic reports.

Skills

Typing

Communication

Organisation

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Key Responsibilities

• Provide a complete and comprehensive medical administrative service including Referral to Treatment (RTT), patient correspondence and editing and formatting letters.
• Working as part of a multidisciplinary team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
• To be a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
• To deal with incoming correspondence via email from patients, GPs and other departments, using initiative as appropriate to expedite issues and administer patient appointments when necessary.
• Ensure that correspondence from clinicians is typed, edited and sent promptly and accurately, and keep track of diagnostic reports to ensure that patients receive their results in a timely manner.
• To assist in the fast track treatment for patients with cancer and to ensure referrals to other healthcare professionals are forwarded promptly.
• To ensure patient data and records are up to date and accurate, including: checking patient outcomes are recorded correctly, administration of the RTT pathway, appointments and surgical procedures are requested, uploading clinical information as directed and facilitating transfer of care.

Are you confident using Microsoft Outlook, Excel and Word? Do you have strong typing skills and a keen eye for detail? If you're a good communicator with a willingness to learn, this could be the perfect opportunity for you.

We're looking for a proactive and highly organised individual to join our welcoming team in the General Surgery Department. In this role, you'll work closely with an experienced Medical Secretary team, providing vital administrative support in a fast-paced and dynamic environment. This is a great opportunity for someone who enjoys variety, teamwork, and making a real difference in the smooth running of our services. You'll be liaising with a wide range of people - from medical consultants and laboratory staff to patients and GPs - so excellent communication skills are essential. You don't need NHS experience - just the ability to adapt quickly in a fast-paced environment and a commitment to high standards. We offer flexibility in working arrangements and a chance to be part of a team that truly makes a difference. If you're detail-oriented, confident using Microsoft Office, have strong typing skills, are eager to learn and ready to make a difference, we'd love to hear from you.

Key Requirements

• Computer literacy - Microsoft Office and databases
• Typing ability/attention to detail

About the group

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

Mission & Culture

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners. By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of. We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger. We want to support you to thrive, taking your career to its full potential.

Discover what it's like to live and work in Bath, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

• We prioritise staff wellbeing - and yes, we even have a pool!
• RUH staff benefits