Medical Secretary - Dermatology

Sandwell And West Birmingham Nhs Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust in Birmingham seeks a Band 4 Medical Secretary to provide comprehensive secretarial support to dermatology consultants and teams. You will ensure timely dissemination of clinical correspondence and work with colleagues to keep processes moving.

Essential experience includes medical secretarial work or AMSPAR; qualifications include AMSPAR, RSA II, and English GCSE. Desirable skills include shorthand and audio typing.

Qualifications

• Essential: Relevant medical secretarial experience (or AMSPAR).
• GCE/GCSE English or equivalent, Grade C or above.
• RSA II Typing/Word Processing or equivalent.
• AMSPAR Diploma (or relevant experience).
• Desirable: Shorthand qualification, 60 wpm or above.
• Audio Typing qualification.
• RSA III Typing/Word Processing or equivalent.

Responsibilities

• Actively managing administrative processes for patient pathways, supporting clinical teams.
• Co-ordinating, navigating and tracking a caseload from referral to discharge for specified areas.
• Ensure patient experience and flow are efficient, including handling queries and appointments.

Skills

Medical secretarial experience

Professional communication

Education

GCE/GCSE English or equivalent

AMSPAR Diploma (or relevant experience)

RSA II Typing/Word Processing or equivalent

Shorthand qualification, 60 wpm or above

Audio Typing qualification

RSA III Typing/Word Processing or equivalent

Job description

Job Summary

Are you looking for a challenge?

SWB are looking for a band 4 Medical Secretary to join our team!

It would be your role to provide a comprehensive medical secretarial service to consultants and supporting teams within a busy Dermatology Service. To work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within timescales as per Trust Policy.

Applicants must have relevant medical secretarial experience (or AMSPAR) otherwise we will not be able to continue with your application

Main Duties of the job

Actively managing the administrative processes associated with patient pathways and contributing to the effectiveness of clinical teams (including patient experience, patient flow and waiting list management) for specialty teams. Co-ordinating, navigating and tracking a caseload of patients efficiently and effectively through their care pathway(s) i.e. outpatients, day case, diagnostics from referral to treatment and discharge for specific specialty areas and notifying the patient administration manager of blocks and capacity issues. Undertaking a patient advocacy role actively case managing each patient/service users journey (customer relations and key point of contact) ensuring that they have a good patient experience and flow through their pathway efficiently and effectively, including dealing with queries, concerns, complaints, access to healthcare professionals, information on appointments and admission arrangements etc.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.

Job responsibilities

Please see attached Job Description and Person Specification for full details of the role requirements.

Person Specification

Experience

Essential

• Relevant medical secretarial experience (or AMSPAR)

Qualifications

Essential

• GCE/GCSE English or equivalent, Grade C or above.
• RSA II Typing/Word Processing or equivalent
• AMSPAR Diploma (or relevant experience)

Desirable

• Shorthand qualification, 60 wpm or above.
• Audio Typing qualification.
• RSA III Typing/Word Processing or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.