Medical Secretary/Booking Administrator - Peterborough

North West Anglia NHS Foundation Trust; Peterborough; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Secretary/Booking Administrator to join their team in Peterborough. This role is pivotal in ensuring the smooth operation of patient pathways within the Oral & Maxillofacial Surgery Department. You'll provide essential secretarial support to medical teams, manage patient appointments, and engage with patients to ensure their needs are met with care and confidentiality. If you have strong administrative skills, a passion for customer service, and the ability to work under pressure, this is a fantastic opportunity to make a meaningful impact in the community while advancing your career in the NHS.

Benefits

Diversity and Inclusion Initiatives

Supportive Work Environment

Opportunities for Professional Development

Qualifications

• GCSE English Language at Grade A - C or equivalent required.
• Experience using MS Office and working with the public is essential.

Responsibilities

• Provide secretarial support to consultants and manage patient pathways.
• Coordinate admissions and appointments ensuring accuracy and adherence.

Skills

Verbal Communication

Written Communication

Organisational Skills

Customer Care

MS Office

Confidentiality

Teamwork

Flexibility

Self-Motivation

Ability to Prioritise Workload

Education

GCSE English Language at Grade A - C

RSA II Typing or Equivalent Experience

NVQ II or III Business Administration

Tools

Patient Administration System (PAS)

MS Word

MS Outlook

Job description

Medical Secretary/Booking Administrator - Peterborough

Band 3

Job overview

Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you!

As a Medical Secretary/Booking Administrator, you will play a crucial role in supporting Consultants and their medical teams within our Oral & Maxillofacial Surgery Department. Your primary responsibility will be to ensure the smooth provision of patient pathways, catering to individual needs while adhering to Trust requirements.

Main duties of the job

Key Responsibilities:

1. Efficient Secretarial Support: Provide comprehensive secretarial and administrative assistance to Consultants and their teams, ensuring the highest standards of service delivery.
2. Patient Pathway Management: Coordinate patient admissions and appointments using the Patient Administration System (PAS), ensuring accuracy and adherence to policies and procedures.
3. Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and promptly addressing patient inquiries and concerns with sensitivity and confidentiality.
4. Team Collaboration: Actively participate in team meetings to maintain flexibility in managing changing workloads and contribute to departmental excellence.
5. Waiting List Management: Manage the 18-week pathway, proactively working to reduce waiting times and ensuring patients are promptly scheduled for pre-assessment and admission.
6. Liaison and Communication: Serve as the first point of contact for waiting list enquiries, liaising with patients, GPs, and other stakeholders to provide accurate information and support.
7. Cover and Support: Assist in covering workloads within the Oral & Maxillofacial Department and provide support to colleagues in their absence, ensuring continuity of service.

Working for our organisation

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Person specification

Education & Qualifications

• Educated to GCSE level standard English Language at Grade A - C (or equivalent)
• RSA II typing or equivalent experience
• NVQ II or III Business Administration

Experience

• Experience of using MS Office, particularly MS Word and Outlook
• Experience of working with general public and/or professionals
• Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
• Experience of working within the NHS and an understanding of medical terminology
• Experience of using Hospital systems, for example PAS (Patient Administration System)

Knowledge

• Knowledge and understanding of Confidentiality and the Data Protection Act
• Understanding and working practice of NHS performance targets including 18 week referral treatment times

Skills

• Good standard of written and verbal communication at all levels
• Organisational skills and a flexible approach to work
• Commitment to self-development
• Ability to prioritise workload and work under pressure to ensure deadlines are achieved
• Ability to adhere to Policies and Procedures and to work with confidential and sensitive information
• Ability to work independently or as part of a team
• Flexible and responsive to change
• Self-motivated and ability to build rapport with patients and colleagues

Applications from job seekers who require a Skilled Worker visa to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications subject to the role being on the list of eligible occupations and the salary meets the going rate for the role.

We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
Telephone [phone]