Medical Secretary - Band 3

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

North Bristol NHS Trust is seeking a reliable and enthusiastic Medical Secretary to support the Parkinson's service within their Care of the Elderly department. The successful candidate will provide essential administrative support, requiring excellent communication and organisational skills, and the ability to work efficiently under pressure in a busy environment.

Benefits

NHS benefits

Annual increments based on service

Commitment to diverse and inclusive workplace

Qualifications

• Previous secretarial experience is essential.
• Knowledge of medical terminology is an advantage.
• Experience in a patient/customer focused environment is desirable.

Responsibilities

• Provide an efficient secretarial service to the Parkinson's service.
• Prioritise daily correspondence and manage clinic notes.
• Organise meetings and maintain communication with medical staff.

Skills

Organisational skills

Communication

Initiative

Teamwork

Ability to work under pressure

Education

Minimum three GCSE/O’Level qualifications including English Language and Mathematics

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

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Job Overview

Medical Secretary - Band 3

We are looking for a reliable and enthusiastic individual with a high standard of organisational skills to provide an efficient secretarial service to the Parkinson's service within the Care of the elderly department.

Main duties of the job

The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Previous secretarial experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.

Working for our organisation

This role is to support our Parkinson's team within the Care of the elderly department and Medicine Division. You will work within a team to provide secretarial and administrative support. You will liaise with all staff within the department to ensure the smooth running of the service

working to deadlines, dealing with daily queries including telephone management and cross cover to manage annual leave and sickness absence.

Detailed Job Description And Main Responsibilities

• Responsible for checking clinic notes/reports and general correspondence, recording case notes and other tasks required by the department
• Receive, sort and prioritise daily correspondence.
• Ensure discharge summaries and documentation is sent to GP as required and letters and results to GP and patients.
• Maintain good communication with the directorate team in order to achieve efficient teamwork.
• Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.
• Photocopying/filing and other administrative duties to ensure the efficient running of the office.
• Prioritise sometimes conflicting directorate requirements, independently of, or with consultants and other secretarial support to meet deadlines – i.e. 5 day turnaround for clinics.
• Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.
• Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.
• To provide secretarial cover and undertake general office duties as necessary within the department.
• To effectively deal with incoming mail for clinicians.
• Such other reasonable duties, appropriate to a Band 3.
  
  

Person specification

Education/Training

Essential criteria

• Minimum three GCSE/O’Level qualifications, to include English Language and Mathematics
  
  

Desirable criteria

• Knowledge of medical terminology
  
  

Work experience

Essential criteria

• Experience of administrative and clerical practices and processes
• Extensive working knowledge of Microsoft Word and Outlook
  
  

Desirable criteria

• Experience of having worked in the NHS, or other patient/customer focused environment
• Experience of working with Excel spreadsheets
  
  

Knowledge and skills

Essential criteria

• Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians
• Must be able to demonstrate organisation and prioritisation skills
• Demonstrate working to tight deadlines/under pressure
• Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
  
  

Personal qualities

Essential criteria

• Must be able to produce work of an accurate and high standard
• Very good written skills including good English grammar, in order to be able to proof read typed content
• Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone
• To be able to maintain good working relationships within own team and wider hospital staff groups/departments
• Professional, courteous and positive approach
• Provide an understanding of the importance of confidentiality and data protection in a hospital environment
• To have a very good time-keeping and attendance record
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.