Medical Secretary

North Tees and Hartlepool NHS Foundation Trust; Stockton-on-Tees; On-site; GBP 20,000 - 30,000; Full time

Job summary

An NHS Foundation Trust is looking for a skilled individual to provide comprehensive secretarial and administrative support within the Cardiology Department. The role includes managing patient-related information and ensuring adherence to high standards of data protection and compliance. Ideal candidates will possess strong organizational and communication skills, contributing to exceptional patient care in a supportive work environment.

Benefits

Health and well-being initiatives

Staff recognition programs

Opportunities for personal and professional development

Qualifications

• Experience in a secretarial or administrative role.
• Familiarity with patient information management.
• Understanding of confidentiality and data protection policies.

Responsibilities

• Provide secretarial and administrative support to clinicians.
• Organise and maintain electronic diaries for clinicians.
• Manage patient referrals and queries with discretion.

Skills

Organizational skills

Communication skills

Time management

Empathy

Job description

Advert may close once sufficient number of applications is reached

Provide a comprehensive secretarial and administrative support service to clinicians and their associated staff, following all relevant operational policies, procedures and work practices, to ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments etc.

Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations’ requirements for information governance, data protection and confidentiality

Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met.

Adhere to organisational targets relating to typing targets, waiting lists, patient referrals, elective admissions using appropriate technology.

Maintain the electronic diaries of clinicians, organising meetings, study leave, annual leave, etc, using appropriate technology.

Oversee clinic lists, ensuring that clinics are cancelled when consultants are not available, seeking agreement from clinicians to make amendments to clinic lists (i.e. cancelling and overbooking patients) and amending clinician’s rotas where appropriate.

Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion.

Organise and oversee the referral of patients to other departments/hospitals for further treatment/investigations/appointments in accordance with clinician’s instructions.

This role is supporting consultants/clinicians in the Cardiology Department, based at UHNT.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

For further details / informal visits contact: Name: Olivia Turner Job title: Service Manager - Medicine Admin Email address: [e-mail] Telephone number: 01642 624735

Laura Bunter

Deputy Admin Lead

[e-mail]