Senior Medical Assistant - High Risk OB Home Care - Remote - 2292314

UnitedHealth Group; Tampa (FL); Remote; Confidential; Full time

Job summary

UnitedHealth Group is seeking a Senior Medical Assistant to improve health outcomes by directly engaging with customers. This full-time position allows for remote work while providing vital support to healthcare teams. Required qualifications include a high school diploma and experience in customer service and Microsoft Office tools.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 2+ years of customer service experience.
• Ability to create, edit, save, and send documents and spreadsheets.
• Experience in healthcare preferred.

Responsibilities

• Be a key component in customer satisfaction.
• Ensure positive interactions for members and providers.
• Support clinical operations by solving customer problems.

Skills

Customer service

Problem-solving

Multi-tasking

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to startCaring. Connecting. Growing together.

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking a Senior Medical Assistants who share our passion for helping others live healthier lives.

As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. during EST time zone business hours as you take on some tough challenges.

This position is full - time (40 hours / week). Employees are required to work our normal business hours of 8:00 AM - 5:00 PM/EST.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 2+ years of customer service experience with analyzing and solving customer problems
• Experience with utilizing Microsoft Word (ability to create, edit, save, and send documents)
• Experience with utilizing Microsoft Excel (ability to create, edit, save, and send spreadsheets)
• Ability to navigate a computer to open applications, send emails, and conduct data entry
• Ability to work 8-hour shift between the hours of 8:00 AM - 5:00 PM EST zone

Preferred Qualifications:

• Experience working within the Healthcare Industry
• Experience working in a Hospital, Physician's Office, OR Medical Clinical setting
• Professional experience in a clerical OR administrative support related role
• Working knowledge of Medical Terminology to communicate with members and providers

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must have existing high-speed internet service (13 MBPS - 20 MBPS downloads)

Soft Skills:

• Ability to multi - task and problem solve

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.