Medical Secretary

Wirral University Teaching Hospitals NHS Trust; Parkgate; On-site; GBP 26,000 - 30,000; Full time

Job summary

Wirral University Teaching Hospitals NHS Trust in Wirral is recruiting a Medical Secretary to support the Women's Services team. The role focuses on efficient letter generation, courteous handling of queries, and providing a professional and welcoming service throughout the patient journey.

The post is full-time (37.5 hours per week, Mon–Fri, 8:30am–5:00pm). You will supervise trainee secretaries, manage consultant diaries, and ensure accurate documentation and smooth communication across the

Qualifications

• NVQ Level 3 or equivalent in an administrative role.
• AMSPAR Medical Terminology Certificate or equivalent.
• RSA Level II word processing or equivalent.
• Experience of audio typing or medical transcription.
• Experience in NHS/medical administration.

Responsibilities

• Generate letters accurately and within required deadlines.
• Respond to patient queries with courtesy and empathy.
• Support effective communication across the service.
• Supervise trainee secretaries and support staff.
• Manage consultant diaries and administrative tasks.

Skills

Communication skills

Organisational skills

Customer service

Education

NVQ Level 3 or equivalent

AMSPAR Medical Terminology Certificate

RSA Level II word processing

Tools

Microsoft Office

Job description

Wirral University Teaching Hospitals NHS Trust

Medical Secretary

The closing date is 24 November 2026

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Medical Secretary role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring letters are generated efficiently and accurately, queries are responded to with courtesy and empathy, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is a full-time position, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:30am and 5:00pm.

Main duties of the job

Implement a system of working by which the secretary manages the office/team workload effectively ensuring that work completed within agreed time scales.

Supervise trainee secretaries and support staff, including mentoring, and involvement in their appraisal process, where appropriate.

Manage consultant diary/timetable and administratively support clinical/non clinical activities of the consultant and medical team.

Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise, by taking appropriate action to resolve the problems or referring to the appropriate person. This includes follow-up with investigation results, ensuring that all results are presented to medical staff and subsequently actioned/filed onto patients medical records, and that accurate demographic information is maintained on each patient.

Track patient pathways ensuring that all investigations are arranged including MDT's and diagnostics.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see the attached Job Description & Person Specification for more information about the Medical Secretary opportunity available with WUTH

Person Specification

Qualifications

• Educated to NVQ Level 3 or equivalent or relevant experience
• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role.
• Previous administrative experience working with in the NHS or medical environment

Knowledge

• Good IT skills, including use of Microsoft Office
• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc
• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
• oAwareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Personal Attributes

• Able to recognise and escalation issues out of scope of role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Trust