Medical Receptionist

NHS; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-rated GP practice is seeking a dedicated and friendly GP receptionist to join their busy team in Coxhoe. This role is integral to the practice, as you'll help patients directly and ensure smooth operations alongside a supportive team, with training provided for computer systems.

Benefits

5 weeks annual leave (pro rata)

NHS pension

Uniform provided

Qualifications

• Experience with GP computer software preferred but not essential.
• Candidates should have a track record for delivering excellent customer care.
• Previous experience in a general practice setting is desirable.

Responsibilities

• Helping patients in person and on the phone with appointments and queries.
• Using computer records to enter and extract patient information.
• Coordinating and integrating healthcare delivery by working with the team.

Skills

Good communication

Customer care

Multitasking

Tools

SystmOne

Care Navigation

Job description

Job summary

We are a Good rated GP practice in Coxhoe looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant and professional, and be good with people. You will be working alongside experienced colleagues and the post is open to both new starters and old hands. You will learn new skills and every day is different, combining telephone, face to face contact and using the computer systems. Teamwork is very important and you will be central to the smooth running of the practice, which will in turn support you.

Competitive Salary, 5 weeks annual leave (pro rata), NHS pension and uniform provided

Main duties of the job

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

About us

We are looking for an enthusiastic team player to join our team at Coxhoe Medical Practice

We have an excellent GP and Nursing Team and a supportive and efficient administrative team.

Candidates should be good communicators with a track record for delivering excellent customer care and have the ability to work under pressure.

Current list size 7,100

SystmOne Clinical System

Confidentiality is integral to this role.

Previous General Practice experience and IT skills is an essential

Details Date posted

06 June 2025

Pay scheme

Other

Salary

Depending on experience Competitive Salary

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5385-25-0000

Job locations

Coxhoe Medical Practice

1 Lansdowne Road

Coxhoe

Durham

DH6 4DH

Job description Job responsibilities

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

Job description Job responsibilities

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

Person Specification Experience Desirable

• Experience with S1 clinical system
• Experience in Primary Care

Person Specification Experience Desirable

• Experience with S1 clinical system
• Experience in Primary Care

Employer details Employer name

Coxhoe Medical Practice

Address

Coxhoe Medical Practice

1 Lansdowne Road

Coxhoe

Durham

DH6 4DH

Employer's website

https://www.coxhoemedicalpractice.co.uk/ (Opens in a new tab)

Employer details Employer name

Coxhoe Medical Practice

Address

Coxhoe Medical Practice

1 Lansdowne Road

Coxhoe

Durham

DH6 4DH

Employer's website

https://www.coxhoemedicalpractice.co.uk/ (Opens in a new tab)