Medical Receptionist

NHS; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare practice in NW London is seeking an Administration Officer to support its multidisciplinary team. Responsibilities include managing correspondence, providing support for clinical staff, and utilizing appointment systems. Candidates should possess relevant qualifications and experience in a healthcare environment, including familiarity with EMIS or System One.

Qualifications

• Educated to GCSE level or equivalent.
• Experience with the general public and in a healthcare setting.
• Familiarity with EMIS or System One.

Responsibilities

• Undertake a wide range of administration duties supporting the multidisciplinary team.
• Manage correspondence and documentation for patients and clinical staff.
• Facilitate the appointment system and support clinical tasks.

Skills

Communication

Organization

Data Entry

Education

GCSE level or equivalent

GCSE Mathematics & English (C or above)

AMSPAR Receptionist Qualification

NVQ Level 2 in Health and Social Care

Tools

EMIS

System One

Job description

To be responsible for undertaking a wide range of administrationduties and the provision of general support to the multidisciplinaryteam. Duties can include but are notlimited to, scanning and processing of documents, processing and filteringmedical reports and letters via DOCMAN; some reception duties including greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters,reports and other such documentation and ensuring the distribution ofinformation, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary careand community service providers.

Main duties of the job

Thefollowing are the core responsibilities of the administrator. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing level

About us

The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.

The practice operates across two sites; Willesden (main site), Wembley (branch site).

The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.

The practice list is 18,000 patients.

The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,

The practice is well supported by:

5 GP Partners

1 Non Clinical Managing / Executive Partner

1 Advanced Nurse Practitioner

2 Practice Nurses

4 phlebotomists / Healthcare Assistants

3 Practice Based Clinical Pharmacists

2 Social Prescribers

2 In-House First Contact Physiotherapists

1 In-House Dietician

The practice provides:

E-Consultations

Telephone Triage

Minor Surgery & Cryotherapy

Family Planning

Respiratory Clinics

Ante-natal / Well baby / Mum clinics

A dietician visits the branch site in Wembley

A community midwife visits the main site in Willesden

The practice is well supported by:

Operations Manager

2 x lead receptionist and facilities leads

2 x practice secretaries

Finance assistant

IT Data Analyst

Approx 20 admin, clerical and reception staff members

Job responsibilities

The following are the core responsibilitiesof the administrator. There may be on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload andstaffing levels:

a.Receive correspondence from externalagencies and process accordingly

b.Scanning documents to the relevantsoftware programme and logging them

c.Filtering documents suitablyaccording to need and passing to the relevant clinicians to read and action

d.Initiating contact with andresponding to, requests from patients, team members and external agencies

e.Photocopy documentation as required

g.Input data into the patientshealthcare records as necessary

h.Manage all queries as necessary inan efficient manner

i.Maintain a clean, tidy, effectiveworking area at all times

j.Support all clinical staff withgeneral tasks as requested

k.Completion of administrative tasksin relation to patient results and letters

SecondaryResponsibilities

In addition to the primary responsibilities,the receptionist may be requested to:

a.Maintaining and monitoring thepractice appointment system

b.Process personal, telephone ande-requests for appointments

c.Answer incoming phone calls,transferring calls or dealing with the callers request appropriately

d.Signpost patients to the correctservice

e.Partake in audit as directed by theaudit lead

f.Action incoming faxes when necessary

g.Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records

h.Complete opening and closingprocedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience working on EMIS or System One
• Experience working with the general public.
• Experience working in a health care setting;