Medical Receptionist

Helix Medical Centre; Great Hallingbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare facility in Great Hallingbury is looking for three experienced Receptionists / Administrators to join their team. Candidates should have prior experience in a GP practice and familiarity with the SystmOne clinical system. The role includes managing appointments, answering calls, and handling patient forms in a busy environment. Strong communication and organisational skills are must-haves. The position offers flexible hours and is not suitable for gap students. Competitive pay at £12.21 per hour is provided, along with NHS pension option and annual leave.

Benefits

5.6 weeks annual leave

NHS Pension scheme option

Qualifications

• Previous experience working in a GP practice is essential.
• Experience in a medical environment is preferred.
• Ability to handle a fast-paced environment is crucial.

Responsibilities

• Booking appointments and managing patient inquiries.
• Answering calls and taking messages.
• Handling prescriptions and generating patient forms.

Skills

Excellent communication skills

Organisational skills

Confidentiality handling

Polite telephone manner

Ability to deal with sensitive issues

Teamwork

Tools

SystmOne

NHS Smartcard

Job description

We are looking for three experienced Receptionists / Administrators to join our friendly team. Previous experience within a busy GP Practice is essential, along with a good working knowledge of SystmOne clinical system / Accurx, so you are able to hit the ground running, supporting our team and patients.

The ideal candidates must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure. Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!

Main duties of the job

• Booking appointments
• Answering calls
• Taking messages
• Printing prescriptions
• Generating pathology / Xray forms
• Scanning / opening post
• Registering new patients
• Filing
• Secretarial administration / referrals
• Opening & Closing premises in line with shift pattern

You will be required to cover additional hours for staff holidays and sickness sometimes at short notice, which may include a later finish. Attendance at staff meetings / training may at times be in addition to your contracted hours.

About us

We are a growing, family orientated training practice with a current list size of around 10,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedical, Community Midwife, Health and Wellbeing Advisor, Care Co‑ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio‑economic and demographic served within our catchment area providing an interesting and varied case mix.

Hours of work and Salary

Role 1: 38 hours per week: Monday 8am – 6.30pm, Tuesday 8am – 6.30pm, Thursday 9am – 7.30pm or 8am – 6.30pm (late night Thursday required on alternate weeks)

Role 2: 38 hours per week: Tuesday 9.30pm – 8pm, Thursday 8am – 6.30pm, Friday 8am – 6.30pm

Role 3: 28.5 hours per week: Monday 8am – 6.30pm, Tuesday 8am – 6.30pm

Rate of Pay: £12.21 per hour.

Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro‑rata for part‑time employees.

Pension: Option to join NHS Pension scheme.

We reserve the right to close the vacancy earlier than the advertised closing date if we have sufficient applicants. This is a permanent role and not suitable for gap students or for alongside uni/college studies.

Qualifications / Experience

• Previous experience working in a GP practice.
• Previous experience working in a medical environment.
• Ability to handle a fast‑paced environment.
• SystmOne experience.
• Access to an NHS Smartcard.
• Excellent communication, organisational and telephone skills.
• Confidentiality and sensitive issue handling.

Application instructions

Please attach a CV & covering letter along with details of your current notice period requirement. Following shortlisting, successful applicants will be contacted.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.