Medical Receptionist

NHS; Chester-le-Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

An Outstanding rated GP practice in Chester le Street seeks a friendly and efficient GP receptionist. The role involves assisting patients, managing information, and supporting healthcare delivery. Full training is provided, making it suitable for both new starters and experienced staff.

Benefits

NHS pension

5 weeks of annual leave

Uniform provided

Qualifications

• Experience working within primary care.
• Experience in a GP practice.

Responsibilities

• Assisting patients with appointments, queries, and prescriptions.
• Using patient records to manage information accurately.
• Coordinating healthcare delivery with the team.

Skills

Teamwork

Multitasking

Communication

Tools

SystmOne

Job description

We are an Outstanding rated GP practice in Chester le Street looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant, professional, and good with people. You will work alongside experienced colleagues, and the position is open to both new starters and experienced staff. You will learn new skills, and every day is different, involving telephone, face-to-face contact, and using computer systems. Teamwork is very important, and you will be central to the smooth running of the practice, which will support you.

We are looking for someone to work on Monday, Wednesday, Thursday, and Friday - full-time hours.

Benefits include a competitive salary, NHS pension, 5 weeks of annual leave (pro-rata), and a uniform provided.

Main duties of the job

• Helping patients in person and on the phone with appointments, queries, and prescription requests.
• Using patient computer records and other systems to communicate, accurately input, and extract information.
• Being a central point of contact, helping coordinate and deliver good healthcare by the team, including doctors, nurse practitioners, nurses, secretaries, admin staff, and external groups like district nurses, nursing homes, and hospitals.
• Using specific systems such as Care Navigation to assist patients (training available), handling tasks assigned to reception, registering new patients, and collecting basic information from them, among other duties.
• Being a good colleague and team member, helping each other and the patients. Experience with GP software, including SystmOne, is preferred but not essential; training will be provided for unfamiliar systems. The role can be busy and challenging, but also rewarding. Multitasking skills are a definite advantage.

About us

We are a long-established practice based in Chester le Street, a small market town. Our patient population is growing and currently stands at 12,700. We also have a sister practice in Coxhoe with 6,900 patients. Cross-site working is possible. Our facilities include a car park, staff kitchen, and common room. The practice employs around 50 staff, including 8 GP partners, salaried doctors, and nurse practitioners. Our Partner-Practice Manager is Denise Minnis. We look forward to welcoming you to the team!

Job responsibilities

The job of a GP receptionist is diverse, including:

• Assisting patients in person and by phone with appointments, queries, and prescriptions.
• Using patient records and systems to communicate and manage information accurately.
• Supporting healthcare delivery by coordinating with the team and external groups.
• Using specific systems like Care Navigation (training provided), handling reception tasks, registering new patients, and more.
• Being a team player, helping colleagues and patients, with training available for unfamiliar systems. The role can be busy but rewarding, and multitasking skills are beneficial.

Person Specification

Experience

• Experience working within primary care.
• Experience working in a GP practice.
• Experience with SystmOne clinical system.