Medical Receptionist

JobStart Scheme; Antrim; On-site; GBP 16,000 - 22,000; Part time

Job summary

A local healthcare practice in Antrim is seeking a Trainee Medical Receptionist to assist patients and manage the reception area. Responsibilities include greeting patients, answering calls, booking appointments, and maintaining patient records. The ideal candidate will have good communication skills and qualifications in English and Mathematics. This temporary position offers up to 25 hours per week with flexible options available.

Responsibilities

• Greet patients and visitors.
• Answer incoming calls and deal with inquiries.
• Book, amend and cancel patient appointments.
• Check in patients on arrival.
• Manage the reception area.
• Process repeat prescription requests.
• File and scan documents into patient records.
• Update patient records.
• Support the team with recalls and referrals.
• Handle patient registration and deregistration.
• Maintain patient confidentiality.
• Communicate effectively with clinical staff and patients.
• Handle sensitive situations with empathy.

Skills

Good verbal and written communication skills

IT skills and familiarity with Microsoft Office

Ability to multitask and work in a fast-paced environment

Education

Minimum GCSE English and Mathematics or equivalent

Job description

THE EMPLOYER IS: ORIEL SURGERYWe are currently seeking a Trainee Medical Receptionist to join our team at Oriel Surgery. The Trainee Receptionist will be responsible for welcoming, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. He/she will also provide general assistance to the Practice team.

Responsibilities

• Greet patients and visitors.
• Answer incoming calls, deal with inquiries, and direct calls appropriately.
• Book, amend and cancel patient appointments using the practice's computer system.
• Check in patients on arrival and inform clinicians of their arrival.
• Manage the reception area and ensure it is tidy and welcoming.
• Process repeat prescription requests according to practice policy.
• File and scan documents into patients' records using the practice clinical systems.
• Update patient records with accurate and relevant information.
• Support the team with recalls, referrals, and appointment reminders.
• Handle patient registration and deregistration.
• Maintain patient confidentiality at all times.
• Communicate effectively with clinical staff, colleagues and patients.
• Handle sensitive situations with empathy and professionalism.

Skills and Qualifications

• Good verbal and written communication skills.
• Minimum GCSE English and Mathematics or equivalent.
• IT skills and some familiarity with Microsoft Office.
• Ability to multitask and work in a fast-paced environment.

Further Information

JobStart Opportunity – Working Hours Information – Standard Hours: up to 25 hours per week. Flexible/Reduced Hours may be available upon approval by a Work Coach. Additional hours may be offered depending on availability and should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Location: Antrim, Oriel Road. Contract type: Temporary. Weekly hours: up to 25 hours per week. Closing date: 06 January 2026.