Medical Information Customer Experience Specialist

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Danish-speaking Medical Information Customer Experience Specialist to enhance their customer service team. In this vital role, you will provide technical and medical information to healthcare professionals and patients, ensuring high-quality service in the local language. Your responsibilities will include responding to inquiries through various channels, documenting interactions accurately, and reporting adverse events. This position offers a unique opportunity to contribute to a leading global pharmaceutical company while utilizing your language skills and expertise in customer service. If you are passionate about improving healthcare experiences, this role is perfect for you.

Qualifications

• 1-2 years of experience in medical information or relevant work.
• Strong customer service skills required.

Responsibilities

• Research and respond to inquiries via multiple channels.
• Document inquiries and responses accurately per SOPs.

Skills

Fluent Danish

Customer Service

Medical Information

Education

Relevant degree in Life Science / Healthcare

Job description

Social network you want to login/join with:

Medical Information Customer Experience Specialist, Surrey

Client:

Hyper Recruitment Solutions

Location:

Surrey, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

16f0b8a5e737

Job Views:

42

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Role Overview

We are currently looking for a Danish-speaking Medical Information Customer Experience Specialist to join a leading Global Pharmaceutical company based in the Surrey area. As the MICES you will be responsible for providing technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality customer service in the local language.

Key Duties and Responsibilities

1. You will research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
2. As the MICES, you will document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP) / Work Instruction (WI), and regulatory guidelines.
3. You will identify and report adverse events and product quality complaints within required timelines.
4. As the MICES, you will provide responses in the customer's local language (Danish) using approved resources in English.

Role Requirements

1. Relevant degree in Life Science / Healthcare.
2. 1-2 years of medical information or relevant work experience.
3. Customer Service experience.
4. Fluent Danish speaker.