Medical Case Manager

Healix Health; West of England; On-site; GBP 40,000 - 42,000; Full time

Job summary

Healix Health is seeking a Clinical Case Manager (RN/RMN or HCPC registered Allied Health Professional) to join our team. You will work closely with members, families and clinicians to guide treatment pathways, coordinate care and manage a varied caseload.

You will assess needs, review treatment plans for clinical appropriateness, and support discharge and ongoing care arrangements while keeping accurate records and ensuring cost-effective care.

Qualifications

• Registered Nurse (RN/RMN) or HCPC registered Allied Health Professional with at least two years' clinical experience.
• Strong clinical assessment and decision-making abilities.
• Excellent communication and relationship-building skills.
• Good IT skills including Microsoft Office and digital case management systems.

Responsibilities

• Manage your own caseload with a proactive, member-focused approach.
• Coordinate treatment and care with healthcare providers and clinicians.
• Monitor treatment plans for clinical appropriateness and alignment with member needs.
• Support discharge planning and ongoing care arrangements.
• Review healthcare costs and treatment pathways for value and oversight.
• Assess treatment eligibility in line with scheme terms and conditions.
• Maintain accurate case records in the Case Management System.
• Provide guidance to members on healthcare claims and options.
• Conduct Health Needs Assessments and provide wellbeing signposting.

Skills

Clinical assessment

Communication skills

Time management

IT literacy

Education

Registered Nurse (RN/RMN)

HCPC registered Allied Health Professional

Job description

Job Description

Location: Three Temple Quay, Temple Back East

Are you a Registered Nurse or Allied Health Professional looking for a rewarding role where you can combine your clinical expertise with case management and member support?

At Healix Health, we're looking for a Clinical Case Manager to join our experienced team, supporting members through their healthcare journeys while ensuring access to high-quality, clinically appropriate and cost-effective care. This is an opportunity to make a real difference by guiding individuals through treatment pathways, liaising with leading healthcare providers, and delivering exceptional customer outcomes.

Working closely with members, families, clinicians, healthcare providers, clients and internal teams, you will manage a varied caseload and play a key role in delivering a first-class healthcare funding and case management service.

About The Role

What You'll Be Doing

As a Clinical Case Manager, You Will

• Manage your own caseload, taking a proactive and member-focused approach to case management.
• Liaise with healthcare providers, consultants and treating clinicians to coordinate appropriate treatment and care.
• Monitor treatment plans and progress, ensuring care remains clinically appropriate and aligned to members' needs.
• Support discharge planning and ongoing care arrangements.
• Review healthcare costs and treatment pathways to ensure value and effective financial oversight.
• Assess treatment eligibility in line with scheme terms and conditions.
• Maintain accurate case records and documentation using our Case Management System.
• Provide support and guidance to members regarding healthcare claims and treatment options.
• Conduct Health Needs Assessments and provide wellbeing guidance, support and signposting where appropriate.
• Offer clinical expertise and advice to internal stakeholders and non-clinical teams.
• Contribute to service development, process improvement initiatives and clinical training activities.

What We're Looking For

Essential

• Registered Nurse (RN/RMN) with current professional registration and a minimum of two years' clinical experience; or
• Allied Health Professional with current HCPC registration and a minimum of two years' experience.
• Strong clinical assessment and decision-making skills.
• Excellent communication and relationship-building abilities.
• Ability to manage a varied workload and prioritise effectively.
• Strong attention to detail and organisational skills.
• Customer-focused approach with a commitment to delivering excellent service.
• Good IT skills, including Microsoft Office and digital case management systems.

Desirable

• Experience within case management, healthcare funding or healthcare claims.
• Knowledge of private medical insurance and claims processes.
• Understanding of healthcare funding pathways and provider networks.

You’ll thrive in this role if you're clinically credible, commercially aware and passionate about helping people navigate complex healthcare journeys. You'll enjoy building relationships, solving problems and working collaboratively to deliver outstanding outcomes for members and clients alike.

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

• Registered Nurse or Paramedic

Desired Criteria

• Case Management Experience
• Good understanding and previous experience of the private medical insurance industry and claims processing

Closing Date Wednesday 30th September, 2026

Contract Type fulltime

Salary From £40,000.00 Yearly to £42,000.00 Yearly