Medical Administrator / Receptionist - Citydoc Medical

Vaccination UK Ltd.; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Vaccination UK Ltd. is seeking a Medical Administrator/Receptionist to be the first point of contact for patients, managing front desk operations and ensuring excellent customer service. This role requires strong communication and organizational skills, with responsibilities including greeting patients, handling transactions, and maintaining patient confidentiality. Join our dedicated team to help fight disease and save lives.

Benefits

Pension - 5% employer contribution

Supermarket & High Street Discounts

Employee referral scheme

25 days annual leave

Qualifications

• GCSE with grade 'C' in English and Maths required.
• Assertive, team player, and critical thinker.
• Excellent verbal and written communication skills.

Responsibilities

• Manage front desk operations and ensure a smooth flow of patients.
• Greet and assist patients, deal with transactions, and maintain patient records.
• Book appointments and assist other staff during leave.

Skills

Communication

Organisational Skills

Critical Thinking

IT Skills

Education

GCSE or equivalent with minimum grade 'C' in English and Maths

Job description

ABOUT US:

Citydoc Medical are part of the European lifecare group.

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

JOB DETAILS:

Job title: Medical Administrator / Receptionist

Contract: 37.5 hours per week

Working Hours: Monday to Saturday between 8:00am - 20:00pm. (7.5 hour shift)

BENEFITS:

Pension - 5% employer contribution based on qualified earnings.

VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

Blue Light Card - Supermarket & High Street Discounts.

Employee referral scheme.

25 days annual leave.

JOB PURPOSE:

The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.

KEY RESPONSIBILITIES:

• Act as a Receptionist for Clinics.
• Set up reception ready for the clinic and greet and assist patients.
• Deal with transactions and take payments for retail purchases.
• Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
• Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
• Maintain high standards of customer care for all travel clinic users at all times.
• Book appointments using the appointments database.
• To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
• Undertake other duties commensurate with the level of this position
• Comply with Company policies & procedures
  
  

EXPERIENCE/SKILLS:

• GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
• Prioritise and manage own workload without supervision.
• Assertive, team player and critical thinker.
• Excellent communication skills – both verbal and written.
• Excellent IT Skills.
• Must be able to drive (Desirable).
• Excellent organisational skills.
  
  

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

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