Mediation and Litigation Assistant

Real Recruitment Solutions; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected law firm in the UK is looking for a Mediation & Litigation Assistant to provide essential administrative support in both mediation and litigation matters. The ideal candidate will have strong administrative and communication skills, with a minimum of GCSEs in Maths and English, and preferably some professional office experience. This full-time role promises a varied workload, client interactions, and a chance to contribute to a successful legal team. The firm offers generous holidays and strong health support.

Benefits

Generous holiday, 25 days plus statutory bank holidays

Contributory pension scheme after 3 months

Health and wellbeing support including counselling

Healthcare cash plan covering health costs

Discounted legal services

Learning and development funding

Social Committee events

Qualifications

• Minimum GCSEs in Maths and English.
• Strong administrative skills paired with MS Office proficiency.
• Experience with case management systems is advantageous.
• Exceptional communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Provide essential administrative and client support.
• Handle enquiries and referrals professionally.
• Coordinate appointments and manage logistics.
• Conduct research and gather information under supervision.
• Draft letters and assist with billing processes.

Skills

Strong administrative skills

Excellent communication skills

Attention to detail

Organisational skills

Experience using case management systems

Education

GCSEs in Maths and English

Tools

MS Office

Job description

Mediation & Litigation Assistant

Are you an organised professional with a compassionate approach, looking to build your career in a respected law firm?

We are seeking a full-time Mediation & Litigation Assistant to join a highly regarded Family & Mediation team, while also providing support to the Dispute Resolution team when required.

Benefits

• Generous holiday, 25 days plus statutory bank holidays.
• Contributory pension scheme after 3 months.
• Strong health & wellbeing support, including occupational sick pay, income protection, Occupational Health access and funded counselling sessions.
• Canada Life WeCare app with 24/7 online GP, mental health and wellbeing services.
• Healthcare cash plan covering everyday health costs plus retail and gym discounts.
• Discounted legal services (20% off after probation) and a free basic Will.
• Learning & development funding and in-house training opportunities.
• Active Social Committee organising fun staff events and wellbeing initiatives.

The Role

As a Mediation & Litigation Assistant, you will provide essential administrative and client support across both mediation and litigation matters. You will be a key first point of contact for clients, guiding them with empathy and professionalism through the early stages of their legal journey.

Your responsibilities as a Mediation & Litigation Assistant will include:

• Handling enquiries and referrals, providing a warm and professional first impression of the team
• Explaining the mediation process and answering client questions, often over the phone
• Coordinating appointments, sending correspondence, and managing logistics.
• Carrying out conflict checks, preparing quotations, and taking initial instructions.
• Supporting client communication throughout mediation.
• Assisting with Legal Aid assessments and related administration.
• Setting up, maintaining, and closing electronic legal files to LEXCEL standards.
• Conducting research and gathering information under supervision.
• Drafting letters and documents, supporting billing processes, and assisting with audits.
• Helping improve internal processes and supporting the training of new colleagues.

No two days will be the same. This role combines client-facing interactions, varied administrative work, and valuable exposure to both mediation and litigation practices.

We are looking for someone who is enthusiastic, proactive and committed to delivering an exceptional service.

Key skills and experience

• GCSEs in Maths and English (minimum).
• Strong administrative skills and confidence using MS Office.
• Experience using case management systems (an advantage).
• Resilience, excellent organisation, and attention to detail.
• Outstanding communication and interpersonal skills.
• Ability to work independently as well as part of a supportive team.
• A genuine interest in family law, dispute resolution, or mediation.
• Previous legal or professional office experience (preferred).

If you are motivated, compassionate and eager to grow within a successful legal team, we d love to hear from you.

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.