Media Supply Chain Product & Service Assurance Lead

Fremantle; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Fremantle seeks a Product and Service Assurance Manager to own the health of its Media Supply Chain, focusing on MAM and related integrations. You’ll manage live services, incidents, changes, and releases, coordinating between Media Operations and Technology with a hands‑on, data‑driven approach.

You will drive automation to reduce repetitive work, manage vendor governance, and ensure priorities are translated into clear, actionable tasks across internal and external teams.

Qualifications

• 5+ years in senior media tech or content supply chain roles.
• Experience managing third‑party vendors and SLAs.
• Proven ability to track projects across internal and external teams.
• Interface between Operations and Technology to turn needs into work.
• Hands‑on troubleshooting of support tickets and data issues.

Responsibilities

• Own vendor delivery performance and track against SLAs.
• Coordinate incidents, releases, testing and backlog prioritisation.
• Act as central coordination point for major service incidents.
• Lead release planning with vendors and internal teams.
• Translate user requests into actionable work with prioritisation.
• Maintain the Jira estate and ensure visibility of work.
• Identify automation opportunities to reduce manual work.

Skills

Vendor management

SLAs tracking

Incident & change mgmt

Jira administration

Automation mindset

Data troubleshooting

Stakeholder mgmt

Technical literacy

SaaS integrations

Tools

Jira

SaaS platforms

Job description

Fremantle seeks a Product and Service Assurance Manager to own the health of its Media Supply Chain, focusing on MAM and related integrations. You’ll manage live services, incidents, changes, and releases, coordinating between Media Operations and Technology with a hands‑on, data‑driven approach.

You will drive automation to reduce repetitive work, manage vendor governance, and ensure priorities are translated into clear, actionable tasks across internal and external teams.