Media Platform Administrator - Fixed Term

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading creative digital agency in London seeks a Media Platform Administrator to manage digital asset systems for high-profile clients. The role involves user support, system management, and collaboration with internal teams to ensure seamless operations. Ideal candidates will be highly organised, proactive, and possess strong communication skills, with a desire for career growth in a dynamic environment.

Qualifications

• Highly organised with a proactive 'can do' attitude.
• Experience in client interaction and technical troubleshooting.
• Basic knowledge of digital asset management and AV post-production.

Responsibilities

• Oversee daily administration and support of digital asset management systems.
• Provide ongoing support to platform users and manage user access.
• Maintain documentation and reporting tasks as required.

Skills

Organisation skills

Attention to detail

Communication skills

Proactive approach

Basic knowledge of DAM

Tools

Microsoft Office Suite

Excel

Smartsheet

Monday.com

Job description

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Media Platform Administrator - Fixed Term, London

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Client:

DMS

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

53a2c38fb614

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to be playing our part in bringing the magic of cinema into people’s lives.

We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivery consistency of work and quality of service.

Founded in 2002, our headquarters are in London with offices also in Los Angeles, Sydney and Toronto. We are part of the AKA Group of agencies.

WHAT WE DO

We are a full-service creative digital agency that collaborates with global media and entertainment, sports, and lifestyle brands. Our expertise lies in creating, managing, localizing, distributing, and evaluating content to maximize its impact.

Overview:

The Platform Administrator is a key role responsible for overseeing the daily administration, coordination, and support of digital asset management systems used to manage and distribute digital assets for high-profile clients.

Reporting into the Account Director, and acting as a liaison between clients, internal teams, and developers, the Platform Administrator is a key role in the maintenance of the system settings, metadata, content and user access ensuring assets are properly maintained and user management is seamless

Key Responsibilities:

1. User and System Management:

- Provide ongoing support to platform users, ensuring account creation, updates, and access levels are handled efficiently.

- Maintain a user database for tracking, ensuring user access is documented and shared with clients as needed.

- Support user management by assisting with system settings, troubleshooting, and reporting any technical issues.

- Act as a helpdesk contact for any system-related inquiries from both internal and external users.

- Monitor platform help email and monitor incoming emails and ensure issues are resolved in a timely manner

- Manage asset permissions and liaise with ingest teams to upload, organise, and maintain new assets on the DAM platform in a timely manner.

- Ensure metadata accuracy and content positioning, proactively reviewing to ensure all assets are up to date.

- Oversee scheduled asset launches and coordinate ‘go-live’ timings, ensuring assets are released as planned.

- Provide technical training to internal users on how to use the platforms effectively.

- Assist the scripting team with cross-checking English OV scripts and platform uploads when required during busy periods.

3. Documentation & Reporting:

- Provide support and complete ad hoc administrative and reporting tasks as required by the Account Directors

- Maintain internal and external user guides for the platforms, ensuring documentation is updated in line with any new development carried out across the platforms.

4. Communication & Support:

- Work closely with internal teams to ensure requirements for maintenance of the system settings, metadata, content and user access are met

Requirements

Skills/knowledge required:

• Organisation skills with a high attention to detail
• Basic knowledge of DAM and AV post-production
• Communication skills, both verbal and written, interacting with internal and external clients
• Proactive approach to task management and problem-solving
• Experience using project and task management tools, e.g. Excel, Smartsheet, Monday.com, desirable
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)

This role is ideal for someone who is highly organised, enjoys client interaction and has the technical acumen to manage and troubleshoot digital platforms. A pro-active ‘can do’ attitude will help drive success in this role and help shape the roadmap for future career growth opportunities.