Mechanical Service Engineer

TieTalent; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in sustainable transportation solutions is seeking Mobile Support Engineers across multiple locations in the UK. In this role, you will handle customer queries on vehicle faults, provide technical support, and promote services while ensuring compliance with safety standards. You will benefit from company-provided training on advanced EV and hydrogen technologies and enjoy various employee perks.

Benefits

Company Van and fuel card

Overtime rates up to 2x hourly rate

Training on latest EV & Hydrogen technologies

Life Insurance

Medicash scheme

Discounts with local businesses

Career progression

Professional development

Flexitime

Qualifications

• Minimum 4 years experience in an engineering/PSV environment.
• 1 year experience in relevant field and strong mechanical skills.
• Ability to diagnose and repair faults effectively.

Responsibilities

• Diagnose mechanical & electrical faults using diagnostic equipment.
• Provide technical support and undertake warranty repairs.
• Promote and sell services to customers.

Skills

Mechanical skills

Technical background

Customer service skills

Education

NVQ level 3/City and Guilds in Heavy Vehicle/PSV engineering

Apprenticeship in relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

AllServiceOne is a forward-thinking after sales division of Wrightbus, dedicated to revolutionizing public transportation with environmentally friendly technology. Our mission is to provide efficient, sustainable, and innovative solutions to reduce our carbon footprint. AllServiceOne supports Wrightbus as the fastest growing manufacturing company in Europe.

We are therefore recruitingMobile Support Engineersfor theLondon, Midlands, Manchester, South of England, Scotland and Ireland. You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.

The Role:

Ensure root cause failure details are efficiently, estimate retail repairs, diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.

Provide on the ground technical support to our customer, undertake warranty / campaign repairs as per Wrightbus work instruction, ensure all warranty return parts are correctly labelled and returned, make certain that customer vehicle repairs are undertaken and controlled.

Proactively promote and sell services and parts to customers, acting as the interface between the Regional Service Manager and the customer workshop.

Undertake training as required. Travel and work at other customer locations as and when required.

Must be available to work weekend shifts/alternative shifts on a rota basis as required. Observe health and safety at all times and adhere to company and customer policies.

The Requirements:

NVQ level 3/City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent, Or has completed an apprenticeship, Or minimum of 4 years experience.

Demonstrate 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet

Demonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficiently, working knowledge of Microsoft Word, Excel, PowerPoint & Outlook.

Experience of working on Wrightbus products would be preferred, but not essential.

The Benefits:

Overtime rates of up to 2x hourly rate

Training on the latest EV and Hydrogen Fuel Cell technologies, enhancing your skills and knowledge.

Be part of a pioneering team dedicated to sustainable transportation solutions for generations to come.

Company Van and fuel card

4% bonus

Life Insurance

Medicash scheme

Discount with local businesses and high street retailers

Career progression

Professional development

Flexitime

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