MDM Service & Field Support Manager

Itchyfeet Recruitment Agency; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Opportunities for training and career development

Collaborative work environment

Job summary

Itchyfeet Recruitment Agency is looking for a Mobile Device Management Service Manager in the United Kingdom. This role plays a critical part in delivering exceptional service management and customer support within a retail environment, ensuring customer satisfaction and operational efficiency.

You'll manage mobile devices, user requests, and provide shop-floor assistance as needed. If you are committed to high standards of service and have a background in customer service or sales, this opportunity offers a chance for professional growth.

Qualifications

• Previous experience in customer service or sales, preferably in retail or technology fields.
• Strong written and verbal communication skills for interacting with various stakeholders.
• Valid driving licence recognised in Guernsey and willingness to travel to customer sites.

Responsibilities

• Manage weekly work allocation across the identified MDM contract and associated activities.
• Perform routine MDM administration, including customer bookings and device deployments.
• Maintain accurate records for services, tickets, appointments, and assets.
• Facilitate escalations with relevant specialist teams when required.

Skills

Customer service

Sales experience

IT and mobile technology understanding

Strong communication skills

Problem-solving skills

Attention to detail

Job description

Itchyfeet Recruitment Agency is looking for a Mobile Device Management Service Manager in the United Kingdom. This role plays a critical part in delivering exceptional service management and customer support within a retail environment, ensuring customer satisfaction and operational efficiency.

You'll manage mobile devices, user requests, and provide shop-floor assistance as needed. If you are committed to high standards of service and have a background in customer service or sales, this opportunity offers a chance for professional growth.