McDonald's - Team Member

McDonalds; Nairn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in Nairn seeks a Customer Care Assistant to be the face of the restaurant. You will engage with customers, maintain cleanliness, and create a welcoming atmosphere. Ideal candidates are friendly, energetic, and possess effective communication skills. This role includes benefits like holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Ability to work well as part of a team.
• Genuine smile and ability to connect with customers.
• Attentive listening and face-to-face communication skills.

Responsibilities

• Deal with customers and ensure everything runs smoothly.
• Make children feel welcome and help organise special events.
• Maintain high standards of cleanliness in the dining area.

Skills

Friendly and welcoming behavior

Effective communication skills

Ability to maintain high energy levels

Job description

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\'ll deal with customers and make sure everything runs as it should in the customer areas.

Responsibilities

• Deal with customers and ensure everything runs smoothly in the customer areas.
• Make children feel welcome, hand out balloons, and help organise special events.
• Look after customers\' specific needs and maintain high standards of cleanliness in the dining area and toilets.
• Help create a warm and welcoming atmosphere and maintain positive communication with customers at all times.
• Keep the manager informed about customer satisfaction.

Qualifications / Requirements

• Friendly, welcoming, courteous and helpful behaviour; able to work well as part of a team.
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Ability to maintain high energy levels while working both efficiently and productively.
• Genuine smile and ability to connect with customers and make them feel valued.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• And more