Matron Patient Experience and Engagement Family Health

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading hospital trust is seeking a Matron for Patient Experience and Engagement in Family Health. This role involves managing service coordination, focusing on patient engagement and experience, and ensuring compliance with national standards. Successful candidates will demonstrate strong leadership and communication skills alongside a commitment to service improvement in a dynamic healthcare environment.

Qualifications

• Extensive experience in patient care and service user engagement.
• Strong leadership skills and ability to manage teams effectively.
• Knowledge of national healthcare standards and compliance requirements.

Responsibilities

• Lead and develop the service user engagement agenda across family health services.
• Ensure compliance with national standards for service user experience.
• Manage patient feedback mechanisms like National Patient Survey and Friends and Family Test.

Skills

Leadership

Communication

Patient Engagement

Service User Experience Management

Compliance with National Standards

Education

Registered Nurse or equivalent qualification

Job description

Matron Patient Experience and Engagement Family Health

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Matron Patient Experience and Engagement Family Health

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An exciting opportunity has arisen to join the Family Health Clinical Care Group supporting the Children's Hospital, Reproductive and Neonatal directorates, to manage, lead and develop the service user engagement and experience agenda across these services, ensuring provision meets all statutory obligations and mandatory local and national objectives. The post holder will lead on all aspects of service co-ordination, which includes service user experience, as well as service user engagement. The post holder will ensure compliance with national standards for service user experience and engagement management.

They will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties and Departments are using service user experience and feedback to provide optimum quality and experience of care in line with national healthcare standards. The post holder will provide strong leadership across the care group and be highly visible and accessible to staff, students and other learners.

• To work as the Matron across the services to further develop and promote patient experience. Focusing on patients, relatives, carers and visitors to the specified services and the Trust.
• To lead and be accountable for the delivery of National Patient Survey programmes, internal patient experience surveys and feedback and Friends and Family Test across the identified services.
• The post holder will lead on all aspects of service co-ordination, which includes service user experience, service user engagement across the identified services.
• To lead and monitor the complaints management across the identified directorates of the Family Health Care group.
• The post holder will ensure compliance with national standards for service user experience and engagement management
• Report to the Deputy Director and Director of Nursing and Professions regarding Patient Experience and Engagement updating on patient and carer experience objectives (including PALS) monthly; updating on current performance for quarterly and annual reports to Trust Board and other reports as required.
• Lead and support the development and management of the family Health Clinical Care Group Patient Experience & Engagement Group; attend other committees/groups as required relevant to this role.
• Facilitate and support the development of patient and carer stories across the services.
  
  

See more details in the Job description and Person Specification

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

For further details / informal visits contact: Name: Joanne Wilson Job title: Deputy Director of Nursing and Professions Email address: [e-mail] Telephone number: 07812268684

Rachel Boardman Director of Nursing and Professions, Family Health Clinical Care Group - [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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