Matron Patient Experience and Engagement Family Health

NHS; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

An exciting opportunity has arisen for a Matron to join the Family Health Clinical Care Group at Nottingham University Hospitals NHS Trust. The successful candidate will manage patient experience and engagement across multiple directorates, ensuring that user experiences meet healthcare standards. This role demands a strong leader with extensive knowledge of NHS operations and a commitment to improving patient care outcomes.

Qualifications

• Registered with appropriate regulatory body (NMC, HCPC).
• Significant experience in complaints management.
• Expert knowledge of Service User Experience and Engagement Agendas.

Responsibilities

• Lead the patient experience agenda across Family Health services.
• Accountable for National Patient Survey programs and internal surveys.
• Manage compliance with national standards for patient engagement.

Skills

Excellent communication skills

Team motivation

Conflict management

Education

First degree

Master's degree

Job description

Go back Nottingham University Hospitals NHS Trusts

Matron Patient Experience and Engagement Family Health

The closing date is 08 June 2025

An exciting opportunity has arisen to join the Family Health Clinical Care Group supporting the Children's Hospital, Reproductive and Neonatal directorates, to manage, lead and develop the service user engagement and experience agenda across these services, ensuring provision meets all statutory obligations and mandatory local and national objectives. The post holder will lead on all aspects of service co-ordination, which includes service user experience, as well as service user engagement. The post holder will ensure compliance with national standards for service user experience and engagement management.

They will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties and Departments are using service user experience and feedback to provide optimum quality and experience of care in line with national healthcare standards. The post holder will provide strong leadership across the care group and be highly visible and accessible to staff, students and other learners.

Main duties of the job

• To work as the Matron across the services to further develop and promote patient experience. Focusing on patients, relatives, carers and visitors to the specified services and the Trust.
• To lead and be accountable for the delivery of National Patient Survey programmes, internal patient experience surveys and feedback and Friends and Family Test across the identified services.
• The post holder will lead on all aspects of service co-ordination, which includes service user experience, service user engagement across the identified services.
• To lead and monitor the complaints management across the identified directorates of the Family Health Care group.
• The post holder will ensure compliance with national standards for service user experience and engagement management
• Report to the Deputy Director and Director of Nursing and Professions regarding Patient Experience and Engagement updating on patient and carer experience objectives (including PALS) monthly; updating on current performance for quarterly and annual reports to Trust Board and other reports as required.
• Lead and support the development and management of the family Health Clinical Care Group Patient Experience & Engagement Group; attend other committees/groups as required relevant to this role.
• Facilitate and support the development of patient and carer stories across the services.

See more details in the Job description and Person Specification

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification

Person Specification

Physical

• IT skills to manage and report on complex information

Training & Qualifications

• Registered with appropriate regulatory body (NMC,HCPC) with a first degree
• Master's degree or significant equivalent work experience / post basic training
• Complaints management or relevant experience
• Expert knowledge of Service User Experience and Engagement Agenda's and good general knowledge of PALS Services.
• Extensive knowledge of the NHS and current clinical standards
• Experience of working across organisational and professional boundaries in the development of healthcare
• Facilitation of inter-professional learning

Communication and Relationship skills

• Excellent communications skills, written and oral
• Ability to build successful teams
• Ability to influence and motivate staff to deliver challenging targets
• Ability to manage conflict
• Able to motivate and support others and encourage effective team working.

Planning and organisation skills

• Understanding of pro-active performance management within a large service
• Ability to prioritise own workload and maintain consistent standards
• Forward thinking, innovative
• Demonstrates strong organisational skills and abilities
• Ability to work on own initiative but also as part of a multi-professional team across all Service User Experience Functions specifically including PALS, carer and engagement functions.

Analytical and Judgement Skills

• Strategic thinking
• Excellent problem solving skills using team when appropriate
• Understand highly complex clinical information and be able to inform clinical and patient experience strategy
• Business focused
• Sensitive to clinical and political demands
• Innovative thinker with the ability to cut through barriers to change
• ability to solve complex situations which require analysis and interpretation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Nottingham University Hospitals NHS Trusts