Maternity Ward Administrator & Patient Records Coordinator

Allscreens Nationwide Ltd; Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A ward clerk role within maternity services requires handling reception duties, managing patient records with strict confidentiality and providing clerical support. You will liaise politely with patients, relatives and the public, ensuring information governance guidance is followed.

The work involves coordinating admissions and discharges, updating filing systems, handling calls, and arranging transport as needed to support the clinical team and maintain smooth ward operations.

Responsibilities

• Provide reception service, handle initial enquiries and gather basic information.
• Keep staff informed of admissions and discharges and handle queries from staff and the public.
• Receive general telephone calls, record messages and refer to relevant staff.
• Make calls on behalf of midwives as directed.
• Assist in admitting and discharging patients using manual and computerised systems.
• File reports, correspondence and forms in patient notes for easy retrieval.
• Update and maintain ward filing systems to enable timely information access.
• Arrange transport between departments and to destinations outside the hospital.
• Assist with housekeeping duties within the ward/department.
• Maintain effective communication with ward clerk colleagues and provide relief cover when needed.
• Arrange follow-up appointments for patients prior to discharge.

Job description

A ward clerk role within maternity services requires handling reception duties, managing patient records with strict confidentiality and providing clerical support. You will liaise politely with patients, relatives and the public, ensuring information governance guidance is followed.

The work involves coordinating admissions and discharges, updating filing systems, handling calls, and arranging transport as needed to support the clinical team and maintain smooth ward operations.