Ward Clerk Maternity

Allscreens Nationwide Ltd; Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A ward clerk role within maternity services requires handling reception duties, managing patient records with strict confidentiality and providing clerical support. You will liaise politely with patients, relatives and the public, ensuring information governance guidance is followed.

The work involves coordinating admissions and discharges, updating filing systems, handling calls, and arranging transport as needed to support the clinical team and maintain smooth ward operations.

Responsibilities

• Provide reception service, handle initial enquiries and gather basic information.
• Keep staff informed of admissions and discharges and handle queries from staff and the public.
• Receive general telephone calls, record messages and refer to relevant staff.
• Make calls on behalf of midwives as directed.
• Assist in admitting and discharging patients using manual and computerised systems.
• File reports, correspondence and forms in patient notes for easy retrieval.
• Update and maintain ward filing systems to enable timely information access.
• Arrange transport between departments and to destinations outside the hospital.
• Assist with housekeeping duties within the ward/department.
• Maintain effective communication with ward clerk colleagues and provide relief cover when needed.
• Arrange follow-up appointments for patients prior to discharge.

Job description

Job Purpose: To provide administrative and clerical support to the clinical and midwifery staff within maternity services. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance

Key Duties:

• To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries
• To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone
• To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate
• To make telephone calls on behalf of the Midwives as directed
• To assist in admitting and discharging patients using manual and computerised systems
• To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
• To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval
• To arrange transport between departments and to destinations outside the hospital, as required
• To assist with housekeeping duties within ward/department
• To maintain effective communication with ward clerk / clerical team assistant colleagues within the department
• To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role
• Arrange follow up appointments for patients prior to discharge