Maternity Ward Administrator: Patient Care & Data Liaison

The Hillingdon Hospitals NHS Foundation Trust; Uxbridge; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Ward Administrator at The Hillingdon Hospitals NHS Foundation Trust acts as the first point of contact for women, families, visitors and colleagues, providing a professional reception service and ensuring that all visitors and staff are appropriately identified prior to gaining access to ward areas.

You will support continuity of patient care through effective information sharing, input patient and service activity data, arrange appointments and maintain records on Fleming ward, while

Responsibilities

• Provide a professional reception service for women, families, visitors and colleagues, ensuring appropriate identification before access to ward areas.
• Manage telephone and email enquiries, coordinate communication with internal departments and external agencies.
• Input patient and service activity data across Trust information systems, supporting maternity services.
• Arrange, amend and cancel appointments, maintain patient records and support clinical teams on Fleming ward.
• Maintain accurate patient information across PAS/iSoft, Cerner, NIPE Live, ICE Reporting and incident reporting.
• Produce records, reports and other documentation to support safe patient care.
• Deliver a confidential service, manage enquiries sensitively and ensure timely communication throughout a patient's admission journey.
• Work with multidisciplinary teams and external organisations to support continuity of care and service improvement.
• Maintain, retrieve, file and archive patient records in line with Trust policies.
• Follow safeguarding, governance and information governance requirements and escalate concerns appropriately.

Job description

The Ward Administrator at The Hillingdon Hospitals NHS Foundation Trust acts as the first point of contact for women, families, visitors and colleagues, providing a professional reception service and ensuring that all visitors and staff are appropriately identified prior to gaining access to ward areas.

You will support continuity of patient care through effective information sharing, input patient and service activity data, arrange appointments and maintain records on Fleming ward, while