Maternity Cover Receptionist

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading academy in Birmingham is seeking an administrative support staff member to ensure efficient communication and management of school inquiries. The candidate will be responsible for greeting visitors, managing emails, and various office functions while contributing to the academy's ethos and community. This role is pivotal in maintaining a welcoming and organized environment.

Qualifications

• Effective communication skills for dealing with queries.
• Ability to manage multiple administrative tasks.
• Experience with data collection and management.

Responsibilities

• Answering and redirecting phone calls.
• Managing school inquiries and admissions email.
• Greeting and managing visitors to the school.

Skills

Communication

Teamwork

Data Collection

Customer Service

Job description

Principle responsibilities and duties

Answering the telephone in a polite and professional manner. Screening or redirecting calls, answering queries or taking and relaying messages

Managing the school’s enquiry and admissions email account.

Replying to messages where possible or redirecting

Dealing with queries from the public, parents and staff politely and efficiently

To be the first point of contact for all visitors to the school.

Greeting all visitors, ensuring safeguarding measures and the school visitors’ policy is adhered to. Providing access to visitors through the electronic gates

Undertake general administrative tasks

Prepare documents and letters as requested

Data collection for students

Receive, sort and redistribute incoming mail and deliveries

Responsibility for incoming and outgoing mail; ensuring postage is completed within a timely and prompt manner

Liaise with site staff to arrange collection of large deliveries

Make the referrals to the School Nurse team

Ensure the reception area is kept tidy and presentable at all times

Compile the school’s termly newsletter

Organise the school’s lock keys system

Assist with emergency fire and safeguarding evacuation procedures as required

Work as part of the larger support team

Manage the school’s first aid response, dealing with first aid emergencies as appropriate, ensure first aid kits are fully equipped and in date

Manage and review student IHPs

Participate fully in the school’s performance management process

Continually develop professionally as required for this role

Play a full part in the life of the Academy community, to support its vision and ethos and to encourage and ensure staff and students follow this example

Undertake any other tasks required from time to time that are appropriate to the grade

This job description is current at the date shown but, in consultation with the employee, may be changed by the Headteacher to reflect or anticipate changes in the job commensurate with the grade and job title.

General responsibilities and duties

To develop a clear understanding of the Academy Trust’s vision, mission and strategic aims and to actively support these

To remain up to date with the Academy Trust’s policies, procedures and code of conduct and always uphold these

To identify and undertake relevant training to enable continuing professional development, where resources allow

To prepare for and proactively engage in the performance review cycle with your line manager

To attend appropriate internal and external meetings, as directed by your line manager To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade

The successful candidate will be required to fulfil an enhanced DBS check.

This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.