Maternity Cover - Jo Malone London - Boutique Manager - 37.5 Hours

Jo Malone London; St Albans; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading beauty brand is seeking a Boutique Manager to inspire and lead a dynamic team. This role encompasses driving sales, enhancing customer relationships, and managing in-store events effectively. The ideal candidate will have a strong retail background and demonstrate a proven ability to exceed operational targets while nurturing team development.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Employee Assistance Programme

Exclusive discounts and offers

Extensive training opportunities

Qualifications

• Proven retail management or assistant retail management experience in a fast-paced environment.
• Experience setting sales targets and performing sales analysis.
• Proven track record of coaching and developing a team.

Responsibilities

• Lead, coach and develop a team of Sales Advisors.
• Create and execute a business plan to retain customers.
• Ensure successful execution of in-store events.

Skills

Retail management

Customer service

Coaching

Event execution

Sales analysis

Tools

Microsoft Office

Job description

Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily focus. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tasting, and cocktail master classes, our services and events are highly regarded. As Boutique Manager, you will elevate these in-store events and ensure their success. You will also be responsible for the smooth operation of the store and aligning your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed KPIs and your own will be key.

Compensation and Benefits:

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/staff product concession monthly credit
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive training and development opportunities

Qualifications:

You will have:

• Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management and cash reconciliation
• A proven track record of leading, coaching, and developing a team to succeed
• Experience creating and executing in-store events
• Flexible availability across days and hours; please discuss your availability with the hiring manager
• Proficiency in Microsoft Office
• Proof of right to live and work in the country

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