Materials Planner

Innova Solutions; Desford; On-site; GBP 28,000 - 42,000; Full time

Job summary

Innova Solutions is seeking a proactive customer liaison to manage orders, coordinate with customers, and minimize disruptions to daily production needs. You will act as the primary contact, resolve queries promptly, and collaborate with global peers to maintain strong customer relationships.

The role emphasizes identifying risks, expediting material needs, and driving continuous improvements through root-cause analysis and cross-functional teamwork.

Qualifications

• Ability to thrive under pressure in a fast-paced environment with high expectations.
• Team oriented but also works well as an individual contributor.
• Strong interpersonal and relationship-building abilities.
• Collaborates and connects effectively with others.
• Strong organizational, time-management and prioritization skills.
• Analytical problem solving and root cause analysis.

Responsibilities

• Common Goal Agreements with Customers determining action plans for improvements.
• Acting as the Businesses initial interface with the Customer ensuring relationships are developed and queries resolved with pace.
• Accountability for Managing Customer Orders
• Establishes priority of material needs, expedites and de-expedites as required
• Collaboration with customers via phone/email/Teams and online tools.
• Accountability for identifying and resolving future risk for customers production.
• Management of Outbound Premium Freight/reduction in costs
• Backorder Management
• Project Support
• Ownership of any root cause and corrective action analysis required.
• Determines alternative supply methods due to factory operational/supplier constraints/material deviations.
• Ability to analyse business conditions and situations and to proactively minimalize disruption to daily requirements.
• Regular meetings with customers and global peers.

Skills

Thrives under pressure

Team player

Interpersonal skills

Relationship building

Collaborates well

Organizational skills

Time management

Prioritization

Analytical problem solving

Root cause analysis

Job description

Job Duties/Responsibilities:

• Common Goal Agreements with Customers determining action plans for improvements.
• Acting as the Businesses initial interface with the Customer ensuring relationships are developed and queries resolved with pace.
• Accountability for Managing Customer Orders
• Establishes priority of material needs, expedites and de-expedites as required
• Collaboration with customers via phone/email/Teams and online tools.
• Accountability for identifying and resolving future risk for customers production.
• Management of Outbound Premium Freight/reduction in costs
• Backorder Management
• Project Support
• Ownership of any root cause and corrective action analysis required.
• Determines alternative supply methods due to factory operational/supplier constraints/material deviations.
• Ability to analyse business conditions and situations and to proactively minimalize disruption to daily requirements.
• Regular meetings with customers and global peers.

Skills & Capabilities

• Ability to thrive under pressure, in a fast-paced work environment with high expectations
• Works well in a team dynamic but also as an individual contributor
• Interpersonal & Relationship Building
• Collaborates & Connects with Others well
• Organizational, Time Management & Prioritization skills
• Analytical Problem Solver & Root Cause Analysis