Mate (Part Time)

Red Funnel Limited; Southampton; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Pension scheme

Paid annual leave

Free foot passenger travel

Rail discount

Bus discounts

Perkz employee discounts

Free onsite parking

Job summary

Red Funnel Limited is seeking a Mate to support safe operation of our vessel fleet. The role requires ensuring high safety and efficiency standards while managing customer interactions and onboard maintenance records.

You’ll work 20.5 hours per week, primarily Monday to Friday on the Red Kestrel. Accommodation isn’t provided, so reside within a commutable distance from Southampton terminals. Great benefits and work‑life balance offered.

Qualifications

• UK Certificate of Competency – Master’s Unlimited or Master 3000gt (Categorised Waters) required.
• Valid ENG1 medical certificate is mandatory.
• Ability to obtain Southampton and Cowes Pilot Exemption Certificates.

Responsibilities

• Operate the vessel safely in marine passenger operations.
• Maintain records and ensure compliance with safety standards.
• Communicate effectively with crew and customers under pressure.
• Collaborate with the team to deliver excellent service.

Skills

Communication skills

Safety awareness

Customer service

Education

UK Certificate of Competency – Master’s Unlimited or Master 3000gt

ENG1 medical certificate

Job description

At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.

We currently have a vacancy for a Mate, you will be responsible for the safe operation of the vessel. Experience of marine passenger operations is preferred, as your work will be focused on ensuring that our vessels are at all times operated to the highest standards of safety and efficiency.

Your excellent communication, interpersonal and organisational skills will ensure that your crew is motivated to achieve departmental goals and objectives. You will be required to work under pressure, whilst maintaining a high degree of concentration and care, and at the same time, excel at dealing with difficult customers in a polite, friendly, yet firm manner. Your keen eye for detail will ensure that onboard maintenance and training requirements are met and that the associated records are accurately maintained. A natural ‘people person’, you will enjoy working as part of the larger Company team in order to deliver the excellent level of customer service that characterises our business.

Hours are based on 20.5 hours per week, working Monday to Friday predominantly on the Red Kestrel. Accommodation isn’t available on-board so it’s key that you reside a commutable distance from our Southampton terminals. In return for the skills and experience you bring to the role, we offer a great work life balance for you where you get to do the job you love and still go home and see your family after every shift. We also have a fantastic working environment, the opportunity to professionally develop and a range of great benefits, all packed into a culture which cares greatly about our customers and colleagues.

If you believe that you have the professionalism, energy and enthusiasm to excel in this role then we would like to hear from you.

Minimum Requirements

• UK Certificate of Competency – Master’s Unlimited or Master 3000gt (Categorised Waters)
• Valid ENG1
• Ability to achieve Southampton and Cowes Pilot Exemption Certificates

What We Offer

Competitive Reward Package

• Competitive salary
• Company pension scheme
• Paid annual leave

Work-Life Balance

• Home every day

Travel Benefits

• Free foot passenger travel and subsidised vehicle travel on our ferries
• 75% discount on rail travel
• 50% discount on Southern Vectis bus services
• Discounts with industry partners, including cruise operators, insurance providers and hotels

Additional Benefits

• Free onsite parking while at work
• Access to Perkz employee discounts and offers
• First Class Service Awards Programme recognising outstanding performance
• Free access to WeCare, including:
• 24/7 online GP service
• Mental health support
• Virtual wellbeing tools
• Free 24/7 Employee Assistance Programme (EAP)