Match Day Host

Sheffield United Community Foundation; Sheffield; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

Sheffield United FC is seeking a dedicated Match Day Host to enhance the experience of our corporate guests on matchdays. You will welcome guests, manage seating directions, and ensure a memorable visit from arrival through departure with professional, attentive service.

The role requires a personable, detail‑oriented individual who can handle tickets, coordinate with management, and uphold safeguarding and health and safety standards. DBS checks apply upon offer.

Qualifications

• Great interpersonal skills and attention to detail.
• Strong customer service orientation and confidence.
• Ability to handle confidential information discreetly.
• Excellent organisation and ability to juggle tasks.
• Self-motivated with minimal supervision and ownership mindset.
• Agile mindset to adapt to changing matchday needs.
• DBS check required upon offer.

Responsibilities

• Welcome guests to all corporate hospitality areas.
• Assist with ticketing queries and escort guests to boxes, suites and tables.
• Monitor guest experience and address additional needs promptly.
• Provide first-class service at all times on matchdays.
• Communicate updates from management to guests as required.
• Ensure smooth flow of customers and report any issues to management.
• Support colleagues across facilities when needed.
• Relay guest feedback to relevant club staff and departments.
• Follow health and safety procedures and participate in required training.

Skills

Interpersonal skills

Customer service

Discretion

Organisational skills

Multi-tasking

Agile

DBS check

Job description

Sheffield United Football Club is seeking a Match Day Host to join our Commercial Department and play a key role in delivering an exceptional experience for our corporate guests on matchdays.

The successful candidate will be responsible for welcoming and supporting guests across the Club's corporate hospitality facilities, providing a high standard of service from arrival through to the end of their visit. The role requires someone who is personable, attentive and confident in responding to guest needs, with a positive and professional approach that helps create a memorable matchday experience.

Role Responsibilities

• Be responsible for welcoming guests to all corporate hospitality facilities.
• Deal with any ticketing enquiries, directing and escorting guests on a matchday to their boxes, suites, and tables.
• Closely manage each guests' experience, supporting with any additional needs which may be required.
• Provide first-class service at all times.
• Informing guests of any updates and communication as instructed by the management team.
• Ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service which need to be resolved.
• Offer assistance to clients and visitors at all times.
• Support colleagues in other corporate facilities when necessary.
• Ensure any feedback from clients and guests is passed on to the relevant parties at the Club.
• Be aware of the relevant Health and Safety Procedures on a match day, including Fire Protocols.
• Attend any CPD as requested by your Line Manager that is relevant to the Match Day Host role.
• Any other reasonable requests as directed by management.
• Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
• Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
• Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
• Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
• Carry out and actively participate in all training requests as directed by the Club, including mandatory health and safety training, emergency procedures, fire safety, manual handling, safeguarding, and role-specific safety instruction.
• Any other reasonable requests as directed by management.

Essential Criteria for the Role

• Great interpersonal skills with strong attention to detail.
• Strong customer service skills and a confident nature.
• The ability to exercise discretion when dealing with confidential matters which may arise.
• Strong organisational skills and excellent multi-tasking abilities.
• The ability to take ownership and achieve results with minimal supervision, a self-motivator.
• Agile, with the ability to adapt to a changing environment to ensure that the match experience meets expectations of the clients.
• Completion of a DBS check upon offer acceptance.

Desirable Criteria for the Role

• Prior experience of working in a customer facing role would be advantageous but is not essential.
• Prior experience of complaint handling and problem solving.

Closing Date

Monday 24th August 2026

Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above.

Eligibility for Employment in the UK

In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.

Equality and Diversity

Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at [e-mail]

Safer Recruitment

Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club's Safeguarding Statement please access the following link: sufc.co.uk/club/policies/safeguarding-policy

HR contact information

For more information please contact our HR Department 0114 253 7200

HR, SheffieldUnited FootballClub, BramallLane, Sheffield, S24SU.