Match Day Crowd Safety Steward

Colchester United; Colchester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Colchester United is seeking friendly, safety-minded stewards to assist the management team in coordinating supporters and visitors, ensuring a safe environment before, during and after events. You will attend briefings, locate emergency equipment, monitor crowds and report incidents to the control room.

Role requires vigilance, clear communication and the ability to manage crowds and evacuations when required at the stadium.

Qualifications

• Ideally experience within customer service would be an advantage.

Responsibilities

• Attend pre and post match briefing to sign in and determine duties.
• Know the location of firefighting equipment at the ground.
• Know the location of the first aid room and other first aid equipment.
• Be conversant with methods or signals used to alert staff of emergencies.
• Recognise potential fire hazards and report to Control room.
• Comply with instructions given in an emergency by Safety Officers or police.
• Identify and investigate incidents among spectators and report findings.
• Monitor crowd for distress or overcrowding and act per standing instructions.
• Prevent overcrowding by ensuring crowd limits are respected.
• Advise spectators not to climb fences or stand on seats and report to Chief Steward.
• Staff parking areas to keep exits clear and vehicles correctly parked.
• Ensure gangways and exits are kept clear and staff all exits.
• Assist in diverting spectators and closing turnstiles when area nears capacity.
• Remain at allocated post unless ordered otherwise by Supervisor or Safety Officer.
• Report damage or defects posing safety threats (e.g., damaged seat/barrier).
• Assist in prevention of pitch invasion and in evacuation of the ground.
• Assist in identifying spectators who are banned or without tickets or with forged tickets.
• Assist in preventing breaches of ground regulations.
• All duties may be assigned as needed; ideally experience in customer service.

Skills

Good communication

Teamwork

Customer service experience

Job description

Colchester United is seeking friendly, safety-minded stewards to assist the management team in coordinating supporters and visitors, ensuring a safe environment before, during and after events. You will attend briefings, locate emergency equipment, monitor crowds and report incidents to the control room.

Role requires vigilance, clear communication and the ability to manage crowds and evacuations when required at the stadium.