Master Technician

Swansway Group; Oldham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Long-service holidays

Birthday off

Pension Scheme

Death in Service

Annual flu jab

Family discounts

Cycle to work

Referral bonuses

Employee assistance

Job summary

Swansway Group is seeking a MasterTechnician reporting into the Aftersales Manager to service, repair, diagnose and inspect vehicles, with MOT duties if you hold a licence. Working with the Workshop Controller, you will manage your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.

As part of our service to all our customers we offer a ‘see it now’ service where we record on camera any work that

Qualifications

• Provide advice and guidance to the technician team
• Diagnose complex vehicle jobs and recommend repair
• Provide updates to customers and Service Advisors
• Complete relevant service documentation in line with HSO, warranty and Dealership requirements

Responsibilities

• Check level and quality of work using diagnostic equipment
• Road test vehicles after work
• Maintain job cards and DISS reports with fault descriptions
• Coordinate with Warranty for accurate write ups and claims
• Work with Workshop Controller to escalate customer needs

Skills

Diagnose complex jobs

Team coaching

Communication skills

Driving licence

Education

L3 Vehicle Service & Repair

Job description

As a MasterTechnician reporting into the Aftersales Manager your main responsibilities will be the ongoing service, repair, diagnose andinspection checks of vehicles. If you have an MOT licence you may be required to carry out MOTs.

Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.

As part of our service to all our customers we offer a ‘see it now’ service where we record on camera any work that needs to be completed on customers vehicles as well as vehicle health checks.

• Provide advice, support and guidence to Technician team
• Diagnose complex vehicle jobs and recommend repair
• Provide additional work detail to customers and/or Service Advisors
• Provide regular work status updates
• Work to health and safety guidelines at all times
• Ensure all work is carried out observing safe working practices of self and others
• Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
• Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements
• Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
• Work closely with Warranty support to provide accurate job write ups/warranty claims

• L3 qualification in vehicle service and repair
• Previous experience as a Senior Technician or Diagnostic Technician from a franchised dealership
• Ability to coach and work with the wider team
• Team player
• Excellent communicator both written and verbal
• ‘Can do’ attitude
• Must hold a valid driving licence

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services
• Flexible working patterns
• Car Benefit Scheme for employee or family

When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!