MASH Referral & Contact Officer

London Borough of Havering; Greater London; On-site; GBP 36,000 - 38,000; Full time

Job summary

London Borough of Havering seeks a MASH Referral and Contact Officer to join the Multi-Agency Safeguarding Hub, based at Havering Town Hall in Romford. You will be the first point of contact for professionals, service users and partner agencies, processing referrals and enquiries to ensure timely safeguarding for children and families.

The role requires strong organisation, a proactive approach and excellent communication.

Qualifications

• Excellent written and verbal communication skills.
• Experience of working within Children’s Services, social care, or similar fast-paced environment.
• Experience of processing and managing complex information using ICT systems.

Responsibilities

• Acting as a first point of contact for enquiries from professionals, partner agencies and members of the public.
• Processing referrals and requests for information accurately and within statutory timescales.
• Maintaining and quality assuring records on case management systems.
• Managing duty phones, triaging calls and signposting contacts to appropriate services.
• Supporting effective communication and information sharing across multi-agency partners.
• Providing administrative support including correspondence, procurement and meeting arrangements.

Skills

Communication skills

ICT systems

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

MASH Referral and Contact Officer

Grade 5: £35,520 - £38,379 per annum

Location: Havering Town Hall, Romford

Havering Children's Services is looking for a highly organised and motivated MASH Referral and Contact Officer to join our Multi-Agency Safeguarding Hub (MASH), the key gateway for safeguarding and supporting children, young people and their families. This is a rewarding opportunity to play a vital role within our Starting Well Service, ensuring referrals and enquiries are managed effectively and efficiently to help children receive the right support at the right time.

As a MASH Referral and Contact Officer, you will be the first point of contact for professionals, service users and partner agencies accessing Children’s Services. You will process referrals, maintain accurate records, support information sharing, and help ensure statutory responsibilities are met within required timescales.

• Acting as a first point of contact for enquiries from professionals, partner agencies and members of the public.
• Processing referrals and requests for information accurately and within statutory timescales.
• Maintaining and quality assuring records on case management systems.
• Managing duty phones, triaging calls and signposting contacts to appropriate services.
• Supporting effective communication and information sharing across multi-agency partners.
• Providing administrative support including correspondence, procurement and meeting arrangements.

You will be an organised, proactive and customer-focused professional with experience of working within Children’s Services, social care, or a similar fast-paced environment. You will have experience of processing and managing complex information using a range of ICT systems and be confident working collaboratively with colleagues and partner agencies to achieve positive outcomes for children and families.

With excellent written and verbal communication skills, you will be able to convey information clearly and professionally to a wide range of audiences, including social care professionals and members of the public. You will possess strong administrative and organisational skills, excellent attention to detail, and a high level of proficiency in Microsoft Office and other IT applications.

The successful candidate will be able to manage competing priorities, work effectively to tight deadlines, and remain calm under pressure. Equally comfortable working independently or as part of a team, you will be adaptable, flexible and committed to delivering a high-quality service while maintaining confidentiality and professionalism at all times.

The closing date for the receipt of applications is 21/10/26, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

Find out why you should work for Havering Council.