Referral & Information Coordinator

St Helens Council; St Helens; Hybrid; GBP 20,000 - 28,000; Part time

Benefits offered by this job

Continuous support and development

Flexible working arrangements

Job summary

A local government authority is seeking a Referral & Information Coordinator to support child safeguarding efforts in St Helens. This part-time role involves communicating with families and professionals, directing safeguarding concerns, and maintaining detailed records. The candidate will work closely with various agencies. Ideal for those looking to start a career in Children's Services, with opportunities for progression into Social Work.

Qualifications

• Experience in a communication role is preferred.
• Ability to manage sensitive information.
• Strong organizational and record-keeping skills.

Responsibilities

• Direct calls related to child safeguarding.
• Alert managers to immediate safeguarding concerns.
• Review and transfer service request forms accurately.
• Provide summaries of involvement to key professionals.
• Accurately record all details during calls.

Skills

Communication skills

Ability to work in a team

Organizational skills

Crisis management

Job description

Overview

Join to apply for the Referral & Information Coordinator role at St Helens Council.

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as A Referral and information Coordinator in MASH

We have a Referral and Information Coordinator role designed for an individual seeking a rewarding role within Children’s Services. You will be the first point of contact for families living in, and professionals working in St Helens to report safeguarding concerns for children in the region who do not have an allocated social worker. You will therefore be providing support, advice, and signposting to help protect children and young people from abuse and neglect. MASH is a multi-agency team and therefore you will benefit from working closely with other partner agencies and services within St Helens. This role includes:

Responsibilities

• Receiving & appropriately directing calls in relation to children not open to Children's social care from members of the public, family members or professionals
• Alerting MASH managers to immediate safeguarding concerns without delay
• Reviewing all service request forms from professionals and transferring the information onto the electronic system
• Seeking more information from professionals when required to ensure referrals are good quality
• Ensuring all key family details are recorded electronically including names, DOB, addresses, relationships, ethnicity, religion, language, and Nationality
• Providing a summary of CSC involvement with families to key professionals such as CAFCASS, midwifery and police
• Generating contact records which accurately record all information provided and shared during telephone calls
• Completing Chronologies of previous CSC history and involvement on all contacts created

This is an exciting opportunity for you to utilise existing skills and develop new ones. You will receive continuous support, development, and career progression opportunities on your journey with us. For some this could be support to train to be a qualified Social Worker.

The posts include some home working but will require you to regularly attend the St Helens office and travel around the St Helens and surrounding areas for training when required.

How to find out more

Interested to Find Out More?

You can review our full job description details, and person specification information here.

You are also welcome to contact us for a chat before applying by emailing us at [e-mail]

Thank you for your interest in working for us.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Government Administration

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