Martech Product Manager - Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in London is seeking a Martech Product Manager to lead cross-market martech initiatives, align with business objectives and drive efficient delivery.

You will partner with engineering, data and marketing to create user stories, manage scrum ceremonies, monitor KPIs and enhance platform capabilities, prioritising customer value and fast-paced decision-making across markets.

Qualifications

• Bachelor's degree or equivalent in a business-related area.
• Experience in martech.
• Strong organisation and project coordination with Agile experience.
• Excellent verbal and written communication for stakeholder engagement.
• Strong analytical skills to identify and resolve issues.
• Adaptable to fast-paced, innovative environments.

Responsibilities

• Support the Martech squad by delivering enhancements for marketing technology across markets.
• Assist in building platform capabilities and monitor KPIs to measure initiative success.
• Collaborate with engineering, data and marketing partners to specify features, write user stories, manage scrum ceremonies, drive Agile delivery and UAT.
• Provide data-backed recommendations and help design and implement product testing strategies.
• Help prioritise trade-offs to deliver features meeting customer needs.
• Create and maintain product documentation including user guides and release notes.
• Build partnerships with controls and governance teams to deploy solutions in a regulated industry.
• Drive user adoption and satisfaction through effective communication and training.
• Maintain awareness of industry trends and relevant technologies impacting the squad.

Skills

Agile delivery

Stakeholder engagement

Cross-functional teamwork

Data analysis

Communication skills

Project coordination

Martech knowledge

Education

Bachelor's degree

Job description

We are seeking a highly motivated and collaborative Martech Product Manager to support the delivery of martech initiatives across multiple markets. In this role, you will partner with cross-functional teams and help drive the successful execution of martech projects, ensuring alignment with business objectives and efficient use of resources.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on this exciting venture for the firm. Your work will have a direct impact to our customers as our business continues to grow and expand.We work in a hyper-collaborative way and value the following behaviours:

• Put customers first.
• Value common sense and simplicity over complexity.
• Make decisions quickly and move nimbly.
• Celebrate diverse ideas.
• Succeed and fail together as a team.

Job Responsibilities

• Support the Martech squad in delivering enhancements for marketing technology, ensuing alignment with overall business objectives and user needs.
• Assist in building platform capabilities and monitoring KPIs to measure the success of initiatives.
• Collaborate with engineering, data and marketing partners to specify feature details, create user stories, manage scrum ceremonies, drive Agile delivery and UAT.
• Provide data-backed recommendations across multiple concurrent projects; assist in designing and implementing product testing strategies around these recommendations.
• Help prioritise and manage trade-offs to ensure successful delivery of features to production that meet customer needs.
• Create and maintain product documentation, including user guides and release notes.
• Build strong partnerships with controls and governance teams to deploy effective solutions in a regulated industry.
• Drive user adoption and satisfaction through effective communication and training programs.
• Maintain awareness of industry trends and relevant technologies impacting the squad.

Required qualifications, capabilities and skills

• Bachelor's degree, ideally in Business-related area.
• Experience in a related role, with focused experience in martech.
• Strong organisation and project coordination, with familiarity using Agile methodologies and expertise supporting complex projects.
• Ability to work collaboratively within cross-functional teams with excellent verbal and written communication skills for stakeholder engagement.
• Strong analytical skills to help identify and resolve issues effectively.
• Comfortable with and adaptable to change in a fast paced, innovative environment.

Preferred qualifications, capabilities and skills

• Experience supporting relationships with external partners and diligence in assisting with budgets and financials.
• Experience within fintech or regulated industry desirable.

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