Marketplace Operations Manager

IVC Evidensia; West of England; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits

Discounted staff pet care

Access to discounts and cashback with

Job summary

Pet Drugs Online, part of the inspiring vet care Group, is seeking a Marketplace Operations Manager to own multi-channel strategy across Amazon, eBay, TikTok Shop and future platforms. You will drive revenue growth, improve profitability and expand our marketplace presence through data-driven decisions and cross-functional collaboration.

Perfect for an experienced marketplace professional who thrives on commercial results, identifying growth opportunities and delivering measurable impact in a

Qualifications

• Proven experience managing Amazon, eBay, TikTok Shop or other major marketplaces.
• Strong understanding of marketplace trading and e-commerce principles.
• A track record of delivering sales growth and commercial success through marketplace channels.
• Excellent analytical skills with data-driven decision making.
• Experience managing marketplace listings, pricing strategies and promotions.
• Strong project management and organisational abilities.
• Excellent communication and stakeholder management.

Responsibilities

• Owning day-to-day performance of Amazon, eBay, TikTok Shop and future channels.
• Drive marketplace sales, revenue, margin and customer growth.
• Develop strategies to boost visibility, conversion and profitability.
• Manage listings, content, pricing, promotions and launches across platforms.
• Identify new opportunities and lead successful launches.
• Monitor performance, account health, customer feedback and compliance.
• Manage advertising campaigns and optimise ROI.
• Turn data insights into growth actions.
• Collaborate with Marketing, Operations, Customer Service and Finance.
• Stay ahead of marketplace trends and competitor activity.

Skills

Marketplace management

E-commerce analytics

Sales growth

Listings & pricing

Project management

Stakeholder communication

Revenue focus

Job description

Hybrid Keynsham BS31 3 days per week

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products and everyday essentials quickly, safely and conveniently. As part of the inspiring vet care Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.

Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence and outstanding customer experience.

About The Role

We're looking for an ambitious and commercially driven Marketplace Manager to take ownership of our marketplace strategy and accelerate growth across Amazon, eBay, TikTok Shop, and future marketplace platforms.

This is a fantastic opportunity for an experienced marketplace professional who thrives on delivering commercial results, spotting growth opportunities, and building successful marketplace channels. You'll play a pivotal role in shaping our marketplace strategy, driving revenue growth, improving profitability, and expanding our presence across established and emerging platforms.

As Marketplace Operations Manager, you'll lead the development and execution of our multi-channel marketplace strategy, ensuring strong commercial performance across all platforms.

How You’ll Make a Difference

• Owning the day-to-day performance of Amazon, eBay, TikTok Shop and future marketplace channels.
• Driving marketplace sales, revenue, margin and customer acquisition growth.
• Developing and implementing strategies to increase product visibility, conversion and profitability.
• Managing listings, content, pricing, promotions and product launches across marketplace platforms.
• Identifying and evaluating new marketplace opportunities and leading successful launches.
• Monitoring marketplace performance, account health, customer feedback and compliance requirements.
• Managing marketplace advertising campaigns and optimising return on investment.
• Analysing performance data and turning insights into actionable growth opportunities.
• Working closely with Marketing, Operations, Customer Service and Finance teams to deliver a seamless customer experience.
• Staying ahead of marketplace trends, platform developments and competitor activity.

Essential Skills & Experience

• Proven experience managing Amazon, eBay, TikTok Shop or other major online marketplaces.
• A strong understanding of marketplace trading and e-commerce principles.
• A track record of delivering sales growth and commercial success through marketplace channels.
• Excellent analytical skills with the ability to make data-driven decisions.
• Experience managing marketplace listings, pricing strategies and promotions.
• Strong project management and organisational skills.
• Excellent communication and stakeholder management abilities.
• A commercial mindset focused on revenue growth and profitability.

Desirable

• Experience within the pet, veterinary, healthcare, pharmaceutical or regulated products sectors.
• Knowledge of Amazon Seller Central, Vendor Central and eBay Seller Hub.
• Experience managing marketplace advertising and promotional campaigns.
• Experience launching new marketplace channels.
• Familiarity with marketplace integrations, feeds, APIs or e-commerce technologies.
• Knowledge of marketplace compliance and regulated product requirements.

You Might Be a Great Fit If...

• You're commercially ambitious and motivated by results.
• Data-driven and analytical.Proactive and always looking for ways to improve performance.
• Entrepreneurial and confident testing new ideas.
• Hands-on, balancing strategic thinking with operational delivery.
• Highly organised and able to manage multiple priorities.
• Collaborative and effective at building relationships across teams.
• Customer-focused with a passion for delivering great experiences.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

• A role with real impact in a growing ecommerce and pet healthcare business
• Clear career pathways with progression opportunities within Pet Drugs Online and the wider inspiring vet care Group
• Ongoing learning and development supported by experienced colleagues and teams
• A collaborative, values-led culture focused on care, innovation and continuous improvement

What We Offer Our Team

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.