Marketplace Key Account Manager

Forward Role; Manchester; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Forward Role is partnering with a fast-growing ecommerce business in Manchester to recruit a Marketplace Key Account Manager. The role is hybrid, with a salary range of £30,000–£38,000 and permanent, full-time terms.

You will own performance across key marketplace channels, collaborating with merchandising, ecommerce and leadership to drive revenue growth and hit profitability targets. The role emphasizes data analysis, strategic planning and strong stakeholder engagement.

Qualifications

• Proven experience in a marketplace, ecommerce, account management or analytical trading role.
• Strong commercial awareness, with the ability to interpret data and turn it into action.
• Experience analysing sales performance, pricing, competitor activity and trading trends.
• Excellent stakeholder management skills and the confidence to influence at all levels.
• Highly organised, proactive and detail-focused, with strong problem-solving skills in a fast-paced environment.
• Multi-channel ecommerce or marketplace trading experience, ideally on platforms such as Amazon, eBay, Wayfair or B&Q Marketplace.
• Experience managing promotional calendars and trading events.
• Knowledge of ecommerce reporting and analytics tools.

Responsibilities

• Account ownership: manage and grow key marketplace accounts, driving sales, profitability and performance.
• Partner relationships: act as the primary contact for marketplace partners and build strong, collaborative relationships
• Performance management: monitor account health, marketplace standards and budgets, reporting against agreed targets
• Promotional planning: build and execute promotional calendars around marketplace opportunities and key trading periods
• Commercial insight: analyse sales data, customer behaviour, competitor pricing and market trends to shape pricing and growth strategy
• Reporting: develop KPIs and reporting frameworks, and present actionable insights to leadership
• Growth: identify new partnerships and scalable opportunities, and support the onboarding of new marketplace partners and channels
• Collaboration: work with merchandising on pricing, product selection and promotional delivery, and lead or support improvement projects across marketplace operations

Skills

Marketplace experience

Ecommerce

Account management

Data interpretation

Stakeholder management

Multi-channel trading

Promotional planning

Analytics tools

Tools

Reporting tools

Pricing analytics

Job description

Marketplace Key Account Manager

Location: Manchester (Hybrid)
Salary £30,000 – £38,000
Contract: Permanent, Full Time

About the Business

They have grown rapidly since 2009 through a customer-first approach, strong supplier partnerships and a real passion for ecommerce innovation. Selling through their own website and major online marketplaces, they are a fast-paced, ambitious business with a collaborative culture and a clear focus on growth.

The Role

They are looking for a commercially minded, analytical Marketplace Key Account Manager to manage and grow their key marketplace channels. You will own performance across selected high-value channels, making sure sales, profitability and promotional targets are hit. Working closely with merchandising, ecommerce, product and leadership, you will drive revenue growth and uncover new marketplace opportunities. Reporting to the Head of Marketplace, you will have real influence on long-term strategy.

Key Responsibilities

• Account ownership: manage and grow key marketplace accounts, driving sales, profitability and performance
• Partner relationships: act as the primary contact for marketplace partners and build strong, collaborative relationships
• Performance management: monitor account health, marketplace standards and budgets, reporting against agreed targets
• Promotional planning: build and execute promotional calendars around marketplace opportunities and key trading periods
• Commercial insight: analyse sales data, customer behaviour, competitor pricing and market trends to shape pricing and growth strategy
• Reporting: develop KPIs and reporting frameworks, and present actionable insights to leadership
• Growth: identify new partnerships and scalable opportunities, and support the onboarding of new marketplace partners and channels
• Collaboration: work with merchandising on pricing, product selection and promotional delivery, and lead or support improvement projects across marketplace operations

About You

• Proven experience in a marketplace, ecommerce, account management or analytical trading role
• Strong commercial awareness, with the ability to interpret data and turn it into action
• Experience analysing sales performance, pricing, competitor activity and trading trends
• Excellent stakeholder management skills and the confidence to influence at all levels
• Highly organised, proactive and detail-focused, with strong problem-solving skills in a fast-paced environment
• Multi-channel ecommerce or marketplace trading experience, ideally on platforms such as Amazon, eBay, Wayfair or B&Q Marketplace
• Experience managing promotional calendars and trading events
• Knowledge of ecommerce reporting and analytics tools

What's on Offer

• Hybrid working: Monday to Friday, with 4 days in the office and 1 day from home
• Holiday: 25 days plus 8 bank holidays, and your birthday off
• Staff discount: generous discount across the product range
• Pension: competitive pension scheme, plus further benefits
• Progression: career development within a growing ecommerce business and the chance to make a real impact in a rapidly growing department

If you are commercially driven, data-focused and excited by the chance to shape marketplace growth at a thriving online retailer, we would love to hear from you.