Marketing Operations Team Lead

Xceptor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

4x salary life assurance

Company pension scheme with employer 4

Employee assistance programme

Flexible benefits platform

25 days annual leave

Birthday day off

Volunteer day

Continued learning & development

Calm app access

Commuter benefits

401k employer-matched retirement plan

Job summary

Xceptor in the United Kingdom is seeking a Senior Marketing Operations Manager to own systems, processes and data powering the marketing engine. You’ll manage the martech stack and reporting, track marketing budgets, improve efficiency, and line-manage a Marketing Operations Executive.

You will partner with Sales, Revenue Operations and Finance to align data, reporting and budget processes, while delivering scalable, compliant marketing operations and insightful performance dashboards.

Qualifications

• Must have experience with HubSpot and Salesforce.
• Experience in marketing operations with ownership of martech and CRM platforms.
• Strong analytical skills and ability to translate data into actionable insights.
• Experience leading or mentoring a small team and managing budgets.

Responsibilities

• Own and optimise the marketing automation and CRM platforms (HubSpot, Salesforce).
• Design and maintain lead management, routing, nurturing, and handover to sales with clean attribution.
• Build and maintain dashboards tracking campaign performance, pipeline, and ROI.
• Manage marketing budget tracking, forecasting, variances, and reporting to the Head of Marketing.
• Lead end-to-end campaign operations and ensure assets/audiences/tracking are set up on time.
• Improve and document marketing processes to create scalable workflows.
• Oversee data governance and GDPR compliance across marketing systems.
• Line-manage the Junior Marketing Operations Executive and coach the team.
• Collaborate with Sales, Revenue Ops, and Finance on data, reporting, and budget processes.

Skills

HubSpot experience

Salesforce experience

Marketing operations

Data analysis

Budget management

Tools

HubSpot

Salesforce

Data visualization tools

Job description

• Reporting into the Head of Marketing, you’ll join our wider marketing team working closely with all marketing members, by taking the lead across marketing technology, data, automation, reporting performance metrics, and campaign operations, whilst managing a marketing operations specialist and influencing stakeholders across sales, revenue operations, CRM, and finance.
• You’ll work with established technology and CRM environment and focus on building solutions on improving performance and efficiency, targeting and commercial insight. This role has heavy involvement in building and maintaining dashboards to continually improve reporting
• We’re looking for a Senior Marketing Operations Manager to own the systems, processes, and data that power our marketing engine. This is a hands-on role: you’ll manage our martech stack and reporting, own marketing budget tracking, drive operational efficiency across the marketing team, and line-manage a Marketing Operations Executive
• It’s a 12-month fixed-term contract, ideal for someone who can make an immediate impact and leave the function in a stronger, more scalable state
• Own and optimise the marketing automation and CRM platforms (e.g. HubSpot), including workflows, lead scoring, segmentation, and data hygiene, so that the marketing team operates self-sufficiently
• Design and maintain lead management processes (capture, routing, nurturing, and handover to sales), ensuring clean attribution throughout
• Build and maintain reporting and dashboards that track campaign performance, pipeline contribution, and marketing ROI, and translate the numbers into recommendations
• Own marketing budget tracking: monitor spend against budget across campaigns and vendors, maintain accurate forecasts, flag variances, and produce regular budget reporting for the Head of Marketing
• Manage the end-to-end operational delivery of campaigns, ensuring assets, audiences, and tracking are set up correctly and on time
• Improve and document marketing processes and workflows, removing bottlenecks and creating scalable, repeatable ways of working
• Oversee data governance and compliance (including GDPR) across marketing systems
• Line-manage, coach, and develop the Junior Marketing Operations Executive, including campaign management of marketing campaigns, setting priorities and supporting their growth
• Partner with Sales, Revenue Operations, and Finance to align systems, data, reporting, and budget processes

Benefits

• Private medical insurance
• 4x salary life assurance
• Company pension scheme with 4% employer contribution
• Employee assistance programme
• Enhanced mental health and wellbeing resources
• Everyday lifestyle savings
• Flexible benefits platform
• 25 days annual leave
• A day off for your birthday
• A volunteer day to invest in a charity or community-based work of your choosing
• 5 days to invest in your continued learning and professional development
• Flexible working policy
• Access to the #1 app for meditation and sleep - Calm
• 80% coverage of the cost of medical, dental, and vision insurance for EE. 65% coverage of the cost for EC, ES, or EF (dependent on scheme guidelines)
• FSA healthcare benefits
• Commuter benefits
• 401k employer-matched retirement account contributions
• 2x annual salary life insurance

Working knowledge of data protection / GDPR as it applies to marketingMust have experience in working with HubSpot and SalesforceExperience improving processes and managing projects across teamsSeveral years' experience in marketing operations, with demonstrable ownership of a marketing automation platform and CRMStrong analytical skills, comfortable building reports, interpreting funnel and attribution data, and presenting insight to stakeholdersSolid understanding of lead management, campaign operations, and the marketing-to-sales handoverMust show experience in using tools to improve productivity and efficiencySome line-management or mentoring experience, or clear readiness to step upExperience managing or tracking a marketing budget, with strong attention to financial detailExperience in B2B, SaaS, or fintechRelevant certifications (e.g. HubSpot, Marketo)